Logistics Lead- Distribution- Day Shift

McKesson; Phoenix (AZ); On-site; USD 26,436 - 44,055; Full time

Job summary

McKesson, based in Phoenix, AZ, is seeking a Logistics Lead (B3) to coordinate outbound shipments, resolve delivery issues, and serve as the primary contact for retail customers and internal partners. The role requires strong communication, attention to detail, and the ability to independently resolve complex logistics problems.

This on-site position involves coordinating with FedEx, UPS, and other carriers, ensuring on-time pickups, and supporting pharmacy operations to maintain service

Qualifications

• Must have High School Diploma or GED or equivalent work experience.
• Experience in logistics, transportation, shipping, or distribution operations.
• Experience coordinating shipments, resolving delivery issues, or supporting courier operations.

Responsibilities

• Serve as primary contact for customer logistics issues related to outbound shipments and deliveries.
• Track and monitor courier activity to ensure on-time pickup and delivery.
• Investigate and resolve courier-related delays, missed pickups, and delivery exceptions.
• Respond to inquiries regarding shipping status and delivery concerns.
• Maintain professional communication with customers, couriers, and internal stakeholders.
• Manage relationships with carriers such as FedEx and UPS and escalate as needed.
• Independently troubleshoot logistics problems with minimal supervision.
• Support pharmacy operations to ensure continuity of service.
• Ensure compliance with SOPs and MOPs.
• Provide recommendations to improve shipping and courier SOPs.
• Assist with investigations related to lost or missing packages.
• Audit packages prior to courier handoff to reduce re-shipments.
• Coordinate ordering and distribution of return-to-sender packaging supplies.
• Monitor inventory of shipping supplies and report shortages.
• Complete monthly invoicing, delivery performance, and SLA reports.
• Provide peer support to other locations.
• Maintain confidentiality of sensitive information and adhere to company values.

Skills

Logistics coordination

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Education

High School Diploma or GED

Tools

GlobalShip

TMS platforms

Microsoft Excel

Carrier reporting tools

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Logistics Lead (B3) plays a critical role in supporting outbound logistics operations by coordinating courier activities, resolving delivery issues, and serving as a primary point of contact for retail customers and internal partners. This role ensures accurate, timely, and compliant shipment execution in a fast‑paced, customer‑focused environment.

Based in Phoenix, AZ, the Logistics Lead operates as an advanced individual contributor, providing day‑to‑day coordination, problem‑solving, and peer support without formal people‑management authority. This position requires strong communication skills, attention to detail, and the ability to independently resolve complex logistics issues.

What You’ll Do (Responsibilities)

• Serve as the primary point of contact for customer logistics issues related to outbound shipments and deliveries
• Track and monitor national and local courier activity to ensure on‑time pickup and delivery
• Investigate and resolve courier‑related issues, including delays, missed pickups, and delivery exceptions
• Respond to customer, store, and internal inquiries regarding shipping status and delivery concerns
• Maintain professional communication with customers, couriers, and internal stakeholders
• Manage relationships with carriers such as FedEx and UPS, escalating issues to account managers as needed
• Escalate shipping issues to management and customers in a timely and accurate manner
• Independently troubleshoot logistics problems and develop effective solutions with minimal supervision
• Support pharmacy operations as needed to ensure continuity of service
• Ensure compliance with standard operating procedures (SOPs) and logistics methods of procedure (MOPs)
• Provide recommendations for improvements to shipping and courier SOPs
• Assist with investigations related to lost or missing packages
• Audit packages prior to courier handoff to ensure accuracy and reduce re‑shipments
• Coordinate ordering and distribution of “return‑to‑sender” packaging supplies
• Monitor inventory levels of shipping supplies and report shortages
• Complete monthly invoicing, delivery performance, and SLA reports
• Provide peer support to other locations or functional areas as needed
• Maintain confidentiality of sensitive information and adhere to company values

Basic Requirements

(Aligned to Career Framework – Minimum Education & Typical Experience or Equivalent Combination)

These must be clearly visible on a resume:

• High School Diploma or GED or equivalent work experience
• Demonstrated experience in logistics, transportation, shipping, or distribution operations
• Experience independently coordinating shipments, resolving delivery issues, or supporting courier operations

Preferred Skills / Experience

• Experience working with national and local carriers (e.g., FedEx, UPS, USPS)
• Familiarity with shipping or logistics systems (e.g., GlobalShip, TMS platforms)
• Strong customer service skills in a high‑transaction, time‑sensitive environment
• Proficiency with Microsoft Office, especially Excel
• Ability to analyze problems and recommend solutions
• Experience training peers or providing lead‑level support
• Strong attention to detail and organizational skills
• Comfortable downloading, reviewing, and analyzing carrier reports

Work Environment & Physical Requirements

• On‑site role working across office and production environments
• Climate‑controlled workspace
• Ability to stand, walk, sit, and move between operational areas
• Minimal travel expected

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$19.19 - $31.98

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!