Logistics Import Operations Coordinator

FreightPath, Inc.; Folcroft, Northern (Delaware County, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors is seeking an Import Coordinator to ensure timely movement of freight and accurate data entry within the Import Department. The role emphasizes customer service, tracking, and collaboration with airlines and trucking companies to maintain efficient shipments.

The position requires a Bachelor’s degree and strong interpersonal, organizational, and proactive skills to meet regulatory requirements and company standards.

Qualifications

• Strong people skills and clear communication are essential.
• Excellent organization and time-management capabilities.
• Proactive problem-solver with attention to detail and accuracy.

Responsibilities

• Ensure timely and accurate movement of freight and information within the Import Department.
• Perform data entry into the operating system with accuracy and speed.
• Track and trace Import files and respond to customer requests.
• Coordinate with carriers, brokers, and service providers to meet timelines.
• Ensure timely delivery of freight to customers and proper documentation for customs.
• Maintain compliance with OPS, government regulations, and internal procedures.

Skills

Interpersonal skills

Organizational skills

Proactive

Education

Bachelor's Degree

Job description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Import files as required
• Use Workflows on daily basis
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• Bachelor's Degree
• Understanding of air/ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus