Logistics & Fulfilment Manager

Prenetics; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading health sciences company in New York is seeking a Logistics & Fulfilment Manager to oversee the logistics ecosystem. The successful candidate will manage 3PL performance, ensure inventory accuracy, and improve customer delivery experience using AI tools. They should have experience in logistics operations and a customer-first mindset. This role requires a hands-on approach, attention to detail, and the ability to thrive in a fast-paced environment. Join us in revolutionizing consumer health.

Qualifications

• Experience in logistics, fulfillment, or supply chain operations.
• Strong understanding of U.S. 3PL operations and fulfillment best practices.
• Deep AI and automation mindset.
• Hands-on, detail-oriented, and comfortable in a fast-paced environment.

Responsibilities

• Oversee U.S. logistics and fulfillment ecosystem.
• Manage daily warehouse operations and order accuracy.
• Use AI tools to monitor fulfillment and delivery performance.
• Coordinate with warehouses and manufacturers on logistics.

Skills

Logistics experience

3PL operations knowledge

AI tools and automation

Communication skills

Problem-solving skills

Customer-first mindset

Tools

D365

Job description

Logistics & Fulfilment Manager – Prenetics

Prenetics (NASDAQ: PRE) is a leading health sciences company with a focus on consumer health. The company went public on NASDAQ in 2022 and continues to pioneer innovative solutions in consumer health. IM8 is our newest venture, a next‑generation health and wellness brand co‑founded with global icon David Beckham, launched in 2024 and has become one of the fastest‑growing supplement brands in the world within just six months. We also recently announced a bold initiative to become one of the largest corporate holders of Bitcoin globally—positioning Prenetics at the forefront of digital asset adoption and modern treasury strategy.

About the Role

IM8 is growing rapidly globally, and we are expanding our operations team to ensure every customer receives fast, reliable, and high‑quality delivery experiences. The U.S. Logistics & Fulfillment Manager will own the full U.S. logistics and fulfillment ecosystem—overseeing 3PL performance, warehouse operations, inbound shipments, stock availability, inventory accuracy, and delivery outcomes.

You will act as the central point of coordination between our warehouses, contract manufacturers, carriers, and internal teams. This role is ideal for someone who is hands‑on, detail‑oriented, customer‑obsessed, and thrives in a fast‑moving environment. You will help ensure IM8 never runs out of stock, that we maintain world‑class fulfillment standards, and that our customers always receive their orders on time.

What You Will Be Doing

3PL & Warehouse Operations

• Serve as the primary contact for all U.S. 3PL partners
• Manage daily warehouse operations, order accuracy, pick/pack quality, and SLA compliance
• Use AI tools and automation dashboards to monitor fulfillment, exceptions, and delivery performance
• Reduce delivery lead times and lower exception/lost package rates through data‑driven improvements

Inventory, Stock‑Risk Management & Replenishment

• Own end‑to‑end inventory accuracy, stock reconciliation, and warehouse distribution
• Build predictive alerts for low stock, component shortages, and demand spikes using AI or automated trackers
• Ensure zero stockouts across all warehouses through proactive planning
• Partner with supply chain to use data models for demand forecasting and safety stock strategies
• Coordinate with manufacturers on production schedules, inbound logistics, and compliance
• Use automation to track shipment statuses, documentation, and inbound delays
• Improve visibility of production readiness and inbound inventory flow

Customer Experience Improvement

• Work closely with CX to reduce delivery issues and exceptions
• Use customer feedback data, patterns, and AI insights to identify root causes and propose solutions
• Always think customer‑first and act as the voice of the customer within operations

Systems, Reporting & Digital Operations

• Use D365 or similar ERPs to monitor inventory, order flow, and warehouse performance
• Build automated reports, AI‑powered dashboards, and exception monitoring workflows
• Improve visibility from logistics to order fulfillment and ensure all steps meet SLA targets
• Identify operational bottlenecks early and provide clear communication and solutions internally

SOPs, Quality Checks & New Warehouse Setup

• Develop and update SOPs for logistics, inbound, returns, and quality handling
• Introduce automation to reduce manual errors and improve process consistency
• Support new warehouse onboarding—from process design to staff training
• Ensure high‑quality checks at every point in the logistics chain

What You Will Bring

• Experience in logistics, fulfillment, warehouse, or supply chain operations—ideally in DTC or consumer goods
• Strong understanding of U.S. 3PL operations and fulfillment best practices
• A deep AI and automation mindset—constantly thinking of how to make processes faster, smarter, and more reliable
• Ability to build or leverage AI tools, dashboards, and automation workflows to improve accuracy and speed
• Strong ownership of inventory accuracy and stock‑risk management—you do not allow stockouts
• Customer‑first thinking with the ability to translate operational issues into solutions that improve customer experience
• Excellent communication and problem‑solving skills across teams
• Hands‑on, detail‑oriented, and comfortable working in a fast‑paced, high‑growth environment
• Experience with D365 or other ERP/OMS/WMS systems is a plus
• Hands‑on attitude, strong attention to detail, and willingness to dive deep into operational issues