Logistics-Dispatcher

Stoughton Trailers, LLC; Evansville (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Advancement opportunities after 90days

Referral Bonus Program

Weekly pay every Friday

Onsite health clinic for you and your/

Medical, Dental, and Vision

401k with company match

Job summary

Stoughton Trailers, LLC is seeking a punctual and safety‑conscious individual to join our operations team in Evansville, WI. You will handle customer interactions by phone, email, and in person, perform trailer moves data entry, and maintain daily shift logs.

The role emphasizes safety, accuracy, and reliable performance in a manufacturing setting. The position requires a high school diploma or equivalent, a valid driver's license, and the ability to work independently on site.

Qualifications

• High school diploma, GED or technical/technical school education, plus related manufacturing experience (2+ years).
• Valid Driver's License required.
• Fluent English required.
• Ability to work independently and manage time effectively.
• Proficiency in operating two-way and emergency radio systems.

Responsibilities

• Adapting to diverse environments and conditions (cold, snow, rain, heat).
• Interacting with customers via phone, email, and in person with professionalism.
• Delivering top-tier customer service and addressing delivery issues.
• Directing emergency vehicles and coordinating crucial communications as needed.
• Maintain daily shift log and share information with security staff.
• Ensure trailer security and proper data storage with BOL documentation.
• Submit Quality Issue notifications to Quality Department for improvements.
• Record customer interactions accurately to enhance service records.
• Perform data entry for trailer moves and manage inventory records.
• Escalate unresolved issues to supervisor promptly.
• Register visitors and guide them to entry points.
• Answer internal and external calls efficiently in a fast-paced environment.
• Read and interpret documents and instructions for task execution.
• Conduct Vehicle Daily Inspection checklists for assigned vehicle.
• Prioritize safety, timeliness, accuracy, and productivity.

Skills

Safe driving

English fluency

Independent work

Time management

Radio operation

Education

High school diploma, GED, or technical school

Job description

Are you looking for a unique opportunity to play a vital role in the heartbeat of our operations? At our company, we're seeking dedicated individuals to join our team, where you'll thrive in an environment that values safety, communication, and quality. Your contributions will be integral to our continued success.

Key Responsibilities

As a valued member of our team, you'll take on a range of responsibilities that encompass:

Adapting to diverse environments, including challenging conditions such as cold, snow, rain, and heat, showcasing your ability to persevere.

Demonstrating exceptional interpersonal skills as you interact with customers through telephone, email, and in-person interactions, always maintaining a polite and courteous demeanor.

Focusing on delivering top-tier customer service, representing a professional image in all aspects of your work, particularly during pick-ups and addressing any delivery issues.

Handling emergencies with composure and efficiency, directing emergency vehicles and facilitating crucial communications when required.

Keeping a comprehensive daily shift log and sharing key information with our security guard at the end of your shift.

Ensuring trailer security by performing a thorough exit checklist with the Carrier Driver and electronically storing the data alongside the Bill of Lading (BOL).

Taking the initiative to submit Quality Issue notifications to our Quality Department, contributing to our continuous improvement.

Maintaining meticulous records of customer interactions, inquiries, complaints, and comments in a neat and legible hand, thus enhancing our customer service records.

Recording, documenting, and performing data entry for trailer moves, streamlining our operations.

Managing inventory and location records for finished goods and other trailers as needed, showcasing your organizational skills.

Escalating any unresolved issues to your supervisor, ensuring that all challenges are addressed promptly.

Registering visitors and guiding them to entry points, displaying your welcoming demeanor.

Efficiently answering internal and external calls, showcasing your multitasking skills in a fast-paced environment.

Proficiently reading and interpreting documents and instructions, aiding in the smooth execution of tasks.

Conducting Vehicle Daily Inspection checklists on your assigned vehicle, ensuring safety and compliance.

Carrying out your duties safely, efficiently, and with a strong focus on timeliness, accuracy, and productivity, all in line with company policy.

Playing a crucial part in our team's effort to produce top-quality products, maintaining our reputation for excellence.

Demonstrating regular and timely attendance, highlighting your reliability and dedication.

Being open to working overtime when required, showing your commitment to our mission.

Prioritizing safety by ensuring the well-being of others working near moving vehicles, emphasizing our commitment to safety.

Managing key and equipment lists, contributing to a well-organized work environment.

Undertaking additional duties as required, such as filing, records retention, document copying and scanning, and paperwork distribution, all of which showcase your versatility.

Demonstrating a commitment to following company policies and procedures, ensuring consistency in our operations.

Flexibly taking on other duties as assigned by the company, showcasing your adaptability and dedication.

Work Schedule

Your work schedule will be from Monday through Thursday, 5:30 pm to 4 pm

Qualifications

To excel in this role, you should bring:

Education: A high school diploma, GED, or technical school education, along with a minimum of 2 years of related experience in a manufacturing environment.

Licenses/Certifications: A valid Driver's License.

Knowledge, Skills, & Abilities

• Safe driving skills and a good driving record.
• Fluency in the English language.
• The ability to work independently and unsupervised.
• Strong time management skills, enabling you to balance conflicting demands effectively.
• Proficiency in operating two-way and emergency radio systems.

Core Competencies

• Self-motivated.

What We Provide for You

• Advancement opportunities after 90 days.
• Referral Bonus Program.
• Weekly Pay every Friday!
• Onsite health clinic for you and your family at low to no cost!
• Medical, Dental, and Vision.
• 401k with company match.

About us

Thanks to outstanding employees, Stoughton Trailers has become an industry leader in the production of transportation equipment. Since 1961, our family-owned and operated business has grown to become the largest employer in Stoughton, Evansville, and Brodhead. Here at Stoughton Trailers, we believe our products are built by the best, to be the best!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.