Logistics Dispatch Supervisor

United Road Services; Plymouth (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading logistics company is seeking a Logistics Dispatch Supervisor in Plymouth, Michigan. The ideal candidate will oversee dispatch staff, ensure operational efficiency, and provide training and support to maintain high performance and customer satisfaction. Strong leadership, communication, and analytical skills are essential for success in this role.

Qualifications

• Requires a college degree or two years of logistics experience.
• Must have strong oral and electronic communication skills.
• Prior supervisory experience preferred.

Responsibilities

• Ensure Dispatchers plan and manage loads efficiently.
• Train and evaluate employees to enhance productivity.
• Troubleshoot operational issues and maintain customer relationships.

Skills

Effective listening

Communication skills

Leadership skills

Data analysis

Customer service

Relationship building

Organizational skills

Multi-tasking

Education

College degree or logistics experience

Supervisory experience in finished vehicle transportation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Logistics Dispatch Supervisor will oversees a staff of Dispatchers and plays a leadership role in ensuring strong operational performance of the Logistics region and each individual customer. This role is responsible for the training of dispatch personnel and their associated adherence to protocols and procedures. This position requires a self-motivated professional with the ability to think quickly on his/her feet and exercise independent judgment in the daily supervision of staff.

Job Duties

• Ensure that staff of Dispatchers are able to plan, coordinate and manage loads in an efficient and cost-effective manner
• Trains and evaluates employees to enhance their performance, development, and work product
• Provide coaching and motivation for dispatch staff and professional car haulers
• Document performance issues and make recommendations for personnel actions
• Maintain consistent line of communication and positive professional relationships with internal and external customers
• Provides assistance to customers, suppliers, employees, and carriers regarding any operational issues; responds to inquiries to build and maintain positive customer relationships
• Troubleshoot and resolve issues effectively and professionally; Work in cross functional team to address service issues as needed
• Analyze service reports and continually seek ways to improve day-to-day processes for improved operational efficiency
• Play an integral role in KPI measurement reporting for the department and for each individual customer
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company demands and expectations
• Other duties as assigned
  
  

Skills Required

• Effective listening and strong communications skills
• Leadership skills
• Data analysis skills
• Able to work individually with little oversight or in a team setting
• Excellent customer service and resolution skills
• Relationship building skills
• Highly organized and detail oriented
• Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
  
  

Qualifications

• College degree or two years of logistics experience preferably in a trucking environment, or one year of supervisory experience in finished vehicle transportation
• Strong oral, electronic, and verbal communication skills
• Proficiency with Microsoft Word, Excel, Outlook, and Internet