Logistics & Dispatch Coordinator

Mattress Firm; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking a Logistics & Dispatch Coordinator in Denver to coordinate daily deliveries and optimize routes. You will liaise between warehouse operations, drivers, and customers to ensure timely service and smooth execution of plans.

Ideal candidates bring 1+ years in logistics, strong communication, and organizational skills. This on-site role offers on-the-job training and benefits, with potential growth within the logistics team.

Qualifications

• High School Diploma or equivalent preferred.
• 1+ years of experience in logistics, dispatch, routing, transportation coordination, or related role.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Coordinate and dispatch daily delivery routes based on capacity, geography, and demands.
• Monitor delivery activity and address route delays or service disruptions.
• Schedule deliveries and adjust routing plans to maximize efficiency.
• Track and resolve missed deliveries and re-delivery requests.
• Prepare delivery manifests and route documentation on deadlines.
• Maintain records for contractor settlements and performance tracking.
• Communicate route changes to drivers and internal teams.
• Ensure safety policies and collaborate with warehouse and transportation teams.

Skills

Strong verbal and written comms

Organizational multitasking

Prioritize competing demands

Attention to detail

Problem-solving & critical-thinking

Cross-department collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

TMS / routing software / POS systems

Job description

SHIFT: 12-9 Off Sunday Monday

Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Job Details

Now Hiring! Logistics & Dispatch Coordinator

Benefits Include

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription and vision plans.
• Get paid on-demand.
• Competitive base pay.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

Position Summary

The Logistics & Dispatch Coordinator is responsible for coordinating daily delivery operations, optimizing delivery routes, supporting dispatch activities, and ensuring exceptional service for both internal and external customers. This role serves as a key link between warehouse operations, delivery teams, contractors, and customers to ensure timely and efficient execution of delivery schedules.

Essential Responsibilities

• Coordinate and dispatch daily delivery routes based on capacity, geography, and business demands.
• Monitor delivery activity and proactively address route exceptions, delays, or service disruptions.
• Schedule deliveries and adjust routing plans to maximize operational efficiency.
• Track, document, and resolve missed deliveries, delivery exceptions, and re-delivery requests.
• Prepare and submit delivery manifests, route documentation, and stop records in accordance with operational deadlines.
• Maintain accurate records to support contractor settlements and delivery performance tracking.
• Communicate route changes, delivery updates, and operational priorities to drivers, contractors, and internal teams.
• Ensure compliance with all company safety policies and procedures to maintain a safe work environment.
• Complete all required training programs and certifications by established deadlines.
• Partner effectively with warehouse, customer service, and transportation teams to support daily operational goals.
• Communicate professionally and effectively with customers, delivery teams, and business partners.
• Escalate operational concerns and recommendations to leadership to improve service levels and efficiency.
• Follow all company policies, procedures, and brand standards.

Additional Responsibilities

• Respond to incoming calls and emails related to delivery scheduling, dispatch activity, and customer inquiries.
• Maintain accurate information within transportation, routing, and ticket management systems.
• Generate and distribute route paperwork, pick lists, and delivery documentation.
• Support special projects, company initiatives, and operational requests as assigned.
• Participate in training and professional development opportunities to enhance logistics and transportation knowledge.
• Identify opportunities to improve dispatch processes, route efficiency, and customer satisfaction.

Education

High School Diploma or equivalent preferred.

Professional Experience

1+ years of experience in logistics, dispatch, routing, transportation coordination, customer service, or related operational support role required.

Skills

• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Strong attention to detail and accuracy.
• Problem-solving and critical-thinking skills.
• Ability to work collaboratively across multiple departments.

Knowledge

• Microsoft Office Suite (Excel, Outlook, Word).
• Transportation Management Systems (TMS), routing software, or POS systems preferred.
• Knowledge of local geography, road networks, and service areas.
• Understanding of logistics, dispatch, and delivery operations preferred.

Physical Demands

• Warehouse and Operations Environment
• Sitting frequently.
• Standing frequently.
• Walking frequently.
• Talking and communicating frequently.
• Hearing frequently.
• Lift or move up to 75 pounds occasionally.
• Frequent use of hands and fingers for computer and administrative tasks.
• Reaching with hands and arms.
• Stoop