Logistics & Dispatch Coordinator

Mattress Firm Inc.; Denver (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts (mattresses, sleep)

Job summary

Mattress Firm in Denver seeks a Logistics & Dispatch Coordinator to coordinate daily delivery operations, optimize routes, and support dispatch activities. This role serves as a key link between warehouse operations, delivery teams, contractors, and customers to ensure timely and efficient execution of delivery schedules.

Your responsibilities include maintaining accurate records, communicating schedule changes, and supporting daily operational goals in a fast-paced logistics environment.

Qualifications

• Strong verbal and written communication skills are essential.
• Excellent organizational and multitasking abilities are required.
• Ability to prioritize competing demands in a fast-paced environment.

Responsibilities

• Coordinate and dispatch daily delivery routes based on capacity, geography, and business demands.
• Monitor delivery activity and address route exceptions, delays, or disruptions.
• Schedule deliveries and adjust routing plans to maximize efficiency.
• Track and resolve missed deliveries, delivery exceptions, and re-delivery requests.
• Prepare and submit delivery manifests, route documentation, and stop records on time.
• Maintain records supporting contractor settlements and delivery performance.
• Communicate route changes and priorities to drivers, contractors, and internal teams.
• Ensure compliance with safety policies and company procedures.

Skills

Verbal & written communication

Organization

Multitasking

Prioritization

Detail orientation

Problem solving

Education

High School Diploma

Job description

SHIFT

12-9 Off Sunday Monday

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you’ll play a vital part in helping people sleep well so they live well every day.

Job Details

Now Hiring! Logistics & Dispatch Coordinator Is your current job a nightmare? Make it a dream job at Mattress Firm®!

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription and vision plans.
• Get paid on-demand.
• Competitive base pay.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

Position Summary

The Logistics & Dispatch Coordinator is responsible for coordinating daily delivery operations, optimizing delivery routes, supporting dispatch activities, and ensuring exceptional service for both internal and external customers. This role serves as a key link between warehouse operations, delivery teams, contractors, and customers to ensure timely and efficient execution of delivery schedules.

Essential Responsibilities

• Coordinate and dispatch daily delivery routes based on capacity, geography, and business demands.
• Monitor delivery activity and proactively address route exceptions, delays, or service disruptions.
• Schedule deliveries and adjust routing plans to maximize operational efficiency.
• Track, document, and resolve missed deliveries, delivery exceptions, and re-delivery requests.
• Prepare and submit delivery manifests, route documentation, and stop records in accordance with operational deadlines.
• Maintain accurate records to support contractor settlements and delivery performance tracking.
• Communicate route changes, delivery updates, and operational priorities to drivers, contractors, and internal teams.
• Ensure compliance with all company safety policies and procedures to maintain a safe work environment.
• Complete all required training programs and certifications by established deadlines.
• Partner effectively with warehouse, customer service, and transportation teams to support daily operational goals.
• Communicate professionally and effectively with customers, delivery teams, and business partners.
• Escalate operational concerns and recommendations to leadership to improve service levels and efficiency.
• Follow all company policies, procedures, and brand standards.

Additional Responsibilities

• Respond to incoming calls and emails related to delivery scheduling, dispatch activity, and customer inquiries.
• Maintain accurate information within transportation, routing, and ticket management systems.
• Generate and distribute route paperwork, pick lists, and delivery documentation.
• Support special projects, company initiatives, and operational requests as assigned.
• Participate in training and professional development opportunities to enhance logistics and transportation knowledge.
• Identify opportunities to improve dispatch processes, route efficiency, and customer satisfaction.

Education

High School Diploma or equivalent preferred.

Professional Experience

1+ years of experience in logistics, dispatch, routing, transportation coordination, customer service, or related operational support role required.

Skills

• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Strong attention to detail and accuracy.
• Problem-solving and critical-thinking skills.