Logistics Delivery Coordinator & Customer Liaison

Penske Logistics; Dearborn (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Penske Logistics in Dearborn, MI is seeking a Customer Service Associate to monitor delivery schedules, track shipments, and ensure on-time delivery. You will manage time-sensitive information and coordinate with carriers to keep customers informed.

The role requires at least one year in customer service, strong Excel and Outlook skills, and the ability to multitask in a fast-paced environment. Shift is Tuesday through Saturday, 8:00am–4:30pm.

Qualifications

• At least 1 year of customer service experience required.
• Bachelor’s Degree or some college preferred / High school diploma or equivalent necessary.
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment.
• Advanced computer skills including Excel and Outlook required.
• Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications.
• Excellent problem solving and analytical skills.
• Ability to adapt in a dynamic environment.
• Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Responsibilities

• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with customer to resolve any transportation issues
• Identify cost savings opportunities for the customer
• Other projects and tasks as assigned by supervisor

Skills

Customer service

Time management

Communication

Problem solving

Multitasking

Adaptability

Attention to detail

Excel

Outlook

Carrier coordination

Education

Bachelor’s degree or some college

High school diploma or equivalent

Tools

Excel

Outlook

Job description

Penske Logistics in Dearborn, MI is seeking a Customer Service Associate to monitor delivery schedules, track shipments, and ensure on-time delivery. You will manage time-sensitive information and coordinate with carriers to keep customers informed.

The role requires at least one year in customer service, strong Excel and Outlook skills, and the ability to multitask in a fast-paced environment. Shift is Tuesday through Saturday, 8:00am–4:30pm.