Logistics & Customer Service Specialist

Livestock Nutrition Center LLC; Neosho (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Livestock Nutrition Center LLC in Neosho, Missouri seeks a Customer Service Representative of Manufactured Supplements to coordinate inbound/outbound finished product logistics, execute sales orders, and maintain strong communication across sales, logistics, and operations teams.

You will assist with pricing, scheduling, contract execution, and customer onboarding while maintaining Veterinary Feed Directives and documentation. Strong teamwork and attention to detail are essential.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of logistics, administrative, or customer service experience preferred.
• Agricultural experience strongly preferred.
• Excellent communication and relationship-building skills.
• High attention to detail and accuracy.
• Ability to multitask and balance competing priorities.
• Strong organizational and analytical skills.
• Ability to work both independently and in a team-oriented environment.
• High proficiency with computers and Microsoft Office.
• Experience with truck scheduling, freight rate negotiation, or rail logistics is a plus.

Responsibilities

• Assist Sales team by servicing and growing the customer base.
• Provide daily feed price quotes and assist with delivery scheduling.
• Monitor customer contract execution and ensure fulfillment.
• Complete daily data entry into contract management systems: Sales Orders (SO), shipment data, and contract balances.
• Process sales orders accurately and promptly.
• Maintain regular contact with assigned customers to ensure satisfaction and retention.
• Support customer onboarding and relationship-building activities.
• Maintain Veterinary Feed Directives (VFDs) and ensure documentation stays current.
• Negotiate and schedule inbound and outbound deliveries of finished products to meet customer and LNC location’s expectations with support from Supply Chain Logistic team.
• Support rail logistics including daily communication with local rail providers for inbound/outbound finished product shipments.
• Coordinate load planning to maximize freight, minimize cost, and ensure on-time delivery.
• Assist with truck, rail, and barge shipment logistics.
• Support development and maintenance of logistics and contract reports.
• Collaborate with Supply Chain Logistics and Operations teams for support as needed to ensure smooth shipment execution.
• Assist with high-volume phone activity and routing of calls.
• Provide general administrative support as assigned.
• Other duties assigned by management from time to time.

Skills

Communication skills

Relationship-building

Attention to detail

Multitasking

Organizational skills

Analytical skills

Teamwork

MS Office proficiency

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Livestock Nutrition Center LLC in Neosho, Missouri seeks a Customer Service Representative of Manufactured Supplements to coordinate inbound/outbound finished product logistics, execute sales orders, and maintain strong communication across sales, logistics, and operations teams.

You will assist with pricing, scheduling, contract execution, and customer onboarding while maintaining Veterinary Feed Directives and documentation. Strong teamwork and attention to detail are essential.