Logistics Customer Service Specialist

Wakefern Food Corp.; Elizabeth (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Paid time off

Job summary

Wakefern Food Corp. is seeking a Customer Service Agent to support replenishment and logistics in a high-volume call center environment. You will handle inbound calls and emails from retail locations, and manage store orders and returns.

The role requires a high school diploma, strong communication, problem-solving skills, and flexibility to cover weekend shifts (Saturday/Sunday) on a split work week; the position offers comprehensive benefits and opportunities for professional development.

Qualifications

• High school graduate or equivalent.
• Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume.
• Strong problem solving and critical thinking skills.
• Ability to work in a fast-paced environment without constant direct supervision.
• Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred.

Responsibilities

• Answer and respond to inbound calls and emails from retail locations.
• Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required.
• Complete order poll monitoring from start to finish.
• Create a report card; explain how to create a report card.
• Create, adjust, cancel and understand a store order.
• Create, update, cancel and understand a store return.
• Understand basic information on an invoice, delivery receipt, loading diagram.
• Understand, create and update an ordering schedule.
• Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries.
• Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces.

Skills

Telephone etiquette

Verbal communication

Written communication

Problem solving

Critical thinking

Office software

Logistics software

Education

High school diploma or equivalent

Tools

CGO

Cisco Finesse

Cisco WebEx

LINK

MicroStrategy

Pega Delivery Discrepancy Application

QMF

RAPID

Smartsheet

WMS

Job description

Wakefern Food Corp. is seeking a Customer Service Agent to support replenishment and logistics in a high-volume call center environment. You will handle inbound calls and emails from retail locations, and manage store orders and returns.

The role requires a high school diploma, strong communication, problem-solving skills, and flexibility to cover weekend shifts (Saturday/Sunday) on a split work week; the position offers comprehensive benefits and opportunities for professional development.