Logistics Customer Service Representative (CSR)

gobravvo; Baytown (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Overtime eligibility

Flexible hours

Career growth

Team environment

Job summary

Gobravvo in Baytown, TX is seeking a Logistics Customer Service Representative (CSR) to support the distribution and service teams in a fast-paced logistics environment. You will handle customer inquiries, order updates, and coordination between customers, vendors, and warehouse staff.

This role requires strong communication, organization, and problem-solving skills, with flexibility to work evenings, weekends, or holidays as needed.

Qualifications

• Excellent written and spoken English.
• Experience in logistics or administrative roles.
• Strong organizational and interpersonal skills.
• Ability to work independently and in a team.
• Proficiency with MS Office and Outlook; willingness to learn internal systems.

Responsibilities

• Respond to customer inquiries and process orders with timely updates.
• Maintain organized workspace and support warehouse distribution needs.
• Collaborate with warehouse staff and assist with inventory management.
• Prepare and file documents; maintain records per policy.
• Perform billing tasks and adhere to tariffs; handle after-hours communication.

Skills

Customer service

MS Office

Communication

Organizational skills

Teamwork

Problem solving

Education

Higher education or relevant experience in logistics/administration

Tools

MS Outlook

Excel

Job description

Logistics Customer Service Representative (CSR) positions are essential to support the ongoing success of leading safety equipment suppliers. This role is designed for individuals who are detail-oriented, highly organized, and skilled in providing exceptional customer support within a dynamic logistics environment. As a Logistics Customer Service Representative (CSR), you will play a critical part in ensuring accurate and timely communication between customers and the supply, storage, and distribution teams. This role merges administrative proficiency with logistics knowledge, offering an engaging opportunity for professionals seeking to make a meaningful impact in the logistics industry.

This Logistics Customer Service Representative (CSR) opportunity is ideal for candidates who possess a background in warehouse or logistics operations and who can thrive in a fast-paced, team-oriented environment. The position emphasizes maintaining a clean and organized workspace, supporting internal teams, and providing excellent customer service to diverse clients. Working closely with both office and warehouse teams, the Logistics Customer Service Representative (CSR) will regularly interact with customers, vendors, and colleagues, ensuring that service standards and operational goals are consistently met.

As a Logistics Customer Service Representative (CSR), you will be responsible for managing customer inquiries, performing administrative tasks, and supporting the distribution process. The ideal candidate should be adaptable, possess strong communication skills, and demonstrate proficiency in problem solving. Additionally, the ability to work flexible hours, including evenings, weekends, and holidays as business needs arise, is essential for this position.

Logistics Customer Service Representative (CSR) - Summary

• Serve as a key point of contact between customers and the logistics department.
• Ensure the accuracy and efficiency of all customer service and administrative support tasks.
• Foster positive relationships with clients, vendors, and internal teams to achieve organizational objectives.
• Contribute to a collaborative and productive work environment focused on safety and customer satisfaction.

Duties & Responsibilities

• Manage customer service operations, including responding to inquiries, processing orders, and providing timely updates on supply and distribution activities.
• Maintain a clean, organized workspace and ensure all equipment is properly cared for.
• Collaborate with warehouse staff by frequently visiting the warehouse, supporting distribution, and assisting with inventory management.
• File completed documents and help maintain archived records in compliance with company policies.
• Perform invoicing tasks, adhering to tariffs and rate agreements set forth by the organization.
• Take a proactive approach to addressing customer needs and resolving potential issues before they escape.
• Communicate professionally and courteously with customers, providing support during and after business hours as needed.
• Demonstrate strong mathematical skills by performing basic calculations relevant to logistics operations.
• Utilize MS Office and MS Outlook proficiently and learn additional systems required for the CSR department.
• Ensure punctuality and readiness to work at the beginning of each shift.
• Support a variety of organizational tasks as assigned, contributing to the overall efficiency and effectiveness of the logistics operation.

Salary & Benefits

• Competitive hourly compensation reflecting industry standards for the logistics sector.
• Opportunities for career growth and advancement within the organization.
• Potential eligibility for overtime and flexible scheduling based on business needs.
• Supportive, team-based work environment focused on professional development.
• Additional benefits as determined by company policy and employment status.

Qualifications & Requirements

• Ability to read, write, and communicate effectively in English.
• Higher education or equivalent work experience in the logistics or administrative field is preferred.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated ability to work independently and as part of a team.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and willingness to learn internal systems.
• Mathematical aptitude for performing basic calculations (addition, subtraction, multiplication, division).
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays as business demands.
• Commitment to punctuality and a strong work ethic.
• Professional demeanor with a focus on providing high-quality customer service in a variety of situations.
• Willingness to work in both office and warehouse environments, including exposure to extreme weather conditions.

Ideal Candidate Snapshot

• Dependable and highly organized with a keen attention to detail.
• Comfortable working in fast-paced, occasionally high-pressure settings.
• Experienced in logistics, supply chain, or warehouse operations.
• Flexible, assertive, and customer-oriented, able to handle diverse situations professionally.
• Self-motivated with the ability to perform tasks independently with minimal supervision.
• Proactive in addressing customer needs and resolving issues efficiently.
• Demonstrates strong teamwork and a collaborative approach to achieving organizational goals.

Other Relevant Information

• The Logistics Customer Service Representative (CSR) plays a vital role in supporting the company's mission by ensuring efficient customer support and logistics operations.
• This position offers the unique advantage of working in a region known for its industrial growth and community-oriented business environment.
• Company policies ensure a fair, inclusive, and supportive workplace for all team members.