Logistics Customer Service Representative

Jewelers Mutual Insurance Group; Neenah (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

401(k) matching

Charitable gift matching

Volunteer time

Great Place to Work

Job summary

Jewelers Mutual Insurance Group in Wisconsin is seeking a Logistics Customer Service Representative (CSR) I to support inbound and outbound customer calls for our Jewelers Mutual Shipping Solution. The role executes service standards and procedures while assisting clients with shipping, transit insurance and AML compliance.

The CSR will onboard new customers, train on our online platform, and coordinate carrier orders, maintaining high levels of customer satisfaction and operational accuracy.

Qualifications

• High school degree or equivalent.
• 1 to 3 years of customer service experience.
• Familiarity with Microsoft Office.
• Property/casualty insurance background and jewelry industry experience are helpful.

Responsibilities

• Handle customer requests, answer incoming phone calls and respond to inquiries per service standards.
• Troubleshoot customer system issues to find appropriate solutions for their situations.
• Assist customers with services including small parcel shipping, transit insurance and AML compliance; train new customers on online tools.
• Correct and submit carrier supply orders for clients.
• Onboard new customers including training on navigation of our online shipping platform.
• Communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages.
• Recreate customer system issues to find appropriate solutions.
• Monitor the shipping email inbox and respond to customer inquiries.

Skills

Customer service

Microsoft Office

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Job description

Logistics Customer Service Representative

Job Category : Logistics

Requisition Number : LOGIS002622

• Posted : August 4, 2026
• Full-Time

Locations

Showing 1 location

Description

Summary:
The Logistics Customer Service Representative (CSR) I is responsible for taking inbound & placing outbound customer phone calls for our Jewelers Mutual Shipping Solution product. This is done by supporting clients’ needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company’s security protocols as outlined in standard operating procedures.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you’ll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

• Handle customer requests, answer incoming phone calls and respond to inquiries in accordance with established service standards and standard operating procedures, providing exceptional customer service.
• Troubleshoot customer system issues to find appropriate solutions for their unique situations.
• Assist customers with their inquiries regarding services offered by the company including small parcel shipping, transit insurance and Anti-Money Laundering compliance. This includes training new customers in use of the company’s online services.
• Correct and submit carrier supply orders for clients.
• Onboard new customers including training on navigation of our online shipping platform and address any immediate questions.
• Effectively communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages.
• Recreate customer system issues to find appropriate solutions for their unique situations.
• Monitor the shipping email inbox and respond to customer inquiries.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

Leadership Responsibilities

None

Minimum Qualifications

• High school degree or equivalent

Preferred Qualifications

• 1 to 3 years of customer service experience
• Familiarity with Microsoft Office
• Property/casualty insurance background and jewelry industry experience are helpful.

Certificates, Licenses, Registrations

None

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.