Logistics Customer Operations Specialist

Geodi; Plano (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

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Job summary

GEODIS in Plano, TX is hiring a Customer Operations Representative to manage day-to-day account operations, analyze inquiries, and schedule pickups while collaborating with the Carrier Team to ensure on-time deliveries. The role emphasizes fast decision-making, strong communication, and a customer‑centric approach in a dynamic logistics environment.

Candidates with a Bachelor’s in Supply Chain or related fields and freight brokerage exposure will fit well.

Qualifications

• Excellent written and oral communication skills.
• Ability to persuade, motivate, influence and negotiate.
• Fast-paced and able to multitask in a high-pressure environment.
• Able to work in a team and deliver independent results.
• Experience in logistics or freight brokerage preferred.

Responsibilities

• Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business
• Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customer(s)
• Schedule pickup and delivery appointments based on customer specific needs and priorities
• Work with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
• Support pricing and quoting activity with direction and guidance from Account Executive
• Other duties as required and assigned

Skills

Communication

Negotiation

Multitasking

Teamwork

Customer Service

Education

Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred

Job description

GEODIS in Plano, TX is hiring a Customer Operations Representative to manage day-to-day account operations, analyze inquiries, and schedule pickups while collaborating with the Carrier Team to ensure on-time deliveries. The role emphasizes fast decision-making, strong communication, and a customer‑centric approach in a dynamic logistics environment.

Candidates with a Bachelor’s in Supply Chain or related fields and freight brokerage exposure will fit well.