Customer Operations Specialist – Dynamic Logistics

GEODIS; Plano (TX); On-site; USD 38,000 - 60,000; Full time

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Job summary

GEODIS is seeking a Customer Operations Representative in Plano to manage daily account operations, analyze inquiries, and schedule pickups and deliveries. You will collaborate with carriers to ensure timely service and support pricing activities under guidance from the Account Executive.

This role emphasizes strong communication, teamwork, and customer-focused execution. Ideal candidates will have a Bachelor's degree and prior freight brokerage exposure, with a proven ability to multitask in a

Qualifications

• Excellent written and oral communication skills.
• Commitment and work ethic demonstrated in school or work settings.
• Ability to persuade, motivate, influence and negotiate with others.
• Able to work in a team environment while delivering independent results.

Responsibilities

• Manage the day to day operations of the assigned account(s) and identify opportunities to improve service and increase business.
• Analyze customer inquiries, make informed decisions, and provide quality, timely updates.
• Schedule pickup and delivery appointments based on customer needs and priorities.
• Coordinate with Carrier Team to ensure client shipments are booked and tracked for on time pickup/delivery.
• Support pricing and quoting activity with guidance from Account Executive.
• Other duties as required and assigned.

Skills

Communication skills

Multitasking

Education

Bachelor's degree

Job description

GEODIS is seeking a Customer Operations Representative in Plano to manage daily account operations, analyze inquiries, and schedule pickups and deliveries. You will collaborate with carriers to ensure timely service and support pricing activities under guidance from the Account Executive.

This role emphasizes strong communication, teamwork, and customer-focused execution. Ideal candidates will have a Bachelor's degree and prior freight brokerage exposure, with a proven ability to multitask in a