Logistics Coordinator, Global Transportation & Logistics

Amazon.com Services LLC; Stockton (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Amazon is seeking a Transportation Coordinator to support daily North America transportation operations within the GTL team. You will schedule palletized freight and small parcel shipments, track in transit, and resolve exceptions to uphold customer promises.

This role partners with carriers, customer service, and RAD Operations shipping teams to optimize service levels, control costs, and ensure timely deliveries in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• 1+ years of transportation and supply chain experience.
• Ability to lift up to 49 pounds and stand for long shifts.
• Work 40 hours/week; overtime as required.

Responsibilities

• Schedule and coordinate both LTL/FTL palletized shipments and small parcel packages across North America.
• Track shipments in transit and resolve exceptions to meet delivery commitments.
• Communicate with carriers and internal teams to align capacity and service levels.
• Investigate shipment inquiries, file freight claims, and support shipment investigations.

Skills

Physical stamina

Communication skills

Problem solving

Education

High school or equivalent

Tools

Microsoft Office

Transportation Management Systems (TMS)

Carrier platforms

Job description

The Global Transportation & Logistics (GTL) team is seeking a Transportation Coordinator to support daily North America transportation operations in service of Tech Supply Chain customers and Global RAD Operations. In this role, you will be the operational backbone of outbound transportation execution - scheduling palletized freight shipments and small parcel packages, tracking shipments in transit, resolving exceptions and delays, and ensuring every delivery meets our customer promise.

You will work directly with carriers, customer service teams, and RAD Operations shipping teams to coordinate daily pickup projections, set customer delivery appointments, investigate shipment inquiries, and identify transportation consolidation opportunities that reduce cost while protecting service quality. You will provide solutions for customers by proactively resolving shipping exceptions, recommending optimal service levels, and ensuring every delivery commitment is met. This role requires someone who can balance customer obsession with frugality - making smart service-level decisions on every shipment while delivering an exceptional customer experience.

If you thrive in a fast-paced logistics environment, enjoy solving problems in real time, and take pride in keeping shipments moving, this is the role for you.

Key job responsibilities

Transportation Scheduling & Execution

• Schedule and coordinate both less than truckload and full truckload palletized freight shipments and small parcel packages across North America fulfillment locations
• Use multiple carrier platforms and shipping systems to generate labels, book shipments, and confirm carrier pickups
• Rate quote customer shipping requests and make service-level decisions balancing customer obsession and frugality
• Identify transportation consolidation opportunities to optimize cost and reduce shipment volume

Shipment Tracking & Exception Management

• Track shipments in transit from origin to destination, monitoring status across parcel, LTL, and ground networks
• Action shipments with exceptions and delays, escalating with carriers and customer service teams to drive resolution
• Conduct shipment inquiries, file freight claims and support customer shipment investigations, providing timely updates to stakeholders
• Troubleshoot shipping errors and resolve issues end-to-end, escalating complex problems when necessary

Customer Experience & Delivery Support

• Provide customer experience support by setting and managing customer delivery appointments when required
• Communicate daily pickup projections and volume forecasts to carriers to ensure capacity alignment
• Support RAD Operations shipping teams with transportation coordination and shipment execution needs

Carrier & Stakeholder Communication

• Communicate professionally via email and phone with parcel, LTL, and FTL transportation providers
• Serve as the transportation liaison between GTL, RAD Operations, and cross-functional partners
• Maintain carrier compliance records including arrival and departure times for scorecard development
• Coordinate with business partners, stakeholders, and peers to ensure seamless daily operations

About the team

Global Transportation & Logistics (GTL) is the logistics solutions execution arm supporting the Global RAD Operations business across North America. We manage multi-modal transportation in support of Amazon internal customers- parcel, LTL, FTL, flatbed and auto transport. Our team operates with customer obsession and solutions mindset at the core, balancing service quality with cost optimization every day. We are a collaborative, fast-paced team that values ownership, communication, and continuous improvement.

Basic Qualifications:

• High school or equivalent
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• 1+ years of transportation and supply chain experience

Preferred Qualifications:

• 2+ years of Microsoft Office products and applications experience
• Experience using tracking platforms for high volume customer shipments, investigating shipment exceptions, delays, and customer inquiries
• 2+ years of experience in transportation coordination, freight scheduling, or logistics operations
• Experience with Transportation Management Systems (TMS), carrier platforms, or shipping software
• Experience scheduling both palletized freight (LTL/FTL) and small parcel shipments
• Experience investigating shipment exceptions, delays, and customer inquiries

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff;