Logistics Coordinator

Merck & Co.; Richmond (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Life Insurance

401k

Paid Time Off

Job summary

FUJIFILM Biosciences is seeking a Logistics Coordinator to ensure accurate and timely shipment and delivery of products and materials. The role emphasizes strong customer service, cross-functional communication, and adherence to shipping procedures.

You will support order status tracking, documentation, and coordination with internal departments, while maintaining compliance and KPI reporting. The position offers a standard 8:00 am–5:00 pm schedule and onsite work at multiple US locations.

Qualifications

• Bachelor's degree preferred; relevant experience may substitute.
• 2–4+ years in shipping/logistics with international responsibilities.
• Experience in life sciences, biopharma, or related industry is a plus.
• Experience in multi-site, multinational manufacturing environments.
• Knowledge of air/ocean shipping, cross docking, import/export docs, freight forwarders.

Responsibilities

• Schedules and monitors pickup, delivery, and distribution of products and materials.
• Assesses order and shipping status and communicates with other departments.
• Coordinates shipment cancellations and changes.
• Supports customer service and shipping to ensure documentation and packaging requirements are met.
• Ensures tracking for international and domestic shipments and expedites as needed.
• Maintains excellent communication with internal teams and customers; supports complaint resolution.

Skills

Logistics coordination

Customer service

Communication

Multitasking

English proficiency

Education

Bachelor's degree in supply chain or related field

Tools

ERP systems

CRM

Excel/Office

Job description

Position Overview

We are hiring a Logistics Coordinator. The Logistics Coordinator will provide excellent customer service to internal and external customers by facilitating the accurate and timely shipment and delivery of products and materials.

Shift Hours: 8:00 am - 5:00 pm

Company Overview

At FUJIFILM Biosciences, we turn curiosity into breakthroughs that advance the field of life sciences. By offering a comprehensive portfolio of products and services in cell culture media, discovery research reagents, recombinant growth factors and proteins, fine chemicals, and critical assay materials, we partner with the brightest minds in biotech and pharma to tackle the world's biggest health challenges.

Imagine being part of a team that enables life-changing discoveries like new vaccines, therapies, and advancements in regenerative medicine. Our culture fosters curiosity, collaboration, and innovation, and we pride ourselves on delivering unparalleled quality and service to our partners. If you're ready to make an impact, your future belongs with us at FUJIFILM Biosciences.

Our headquarters in Santa Ana, California, is surrounded by world-class schools, lush parks, and scenic beaches like Laguna and Huntington, making it an ideal place to live, work, and explore. With additional campuses across the US, Europe, China, and Japan, we offer opportunities to make a difference worldwide.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Responsibilities

• Schedules and monitors pickup, delivery, and distribution of products and materials.
• Assesses order and shipping status, and provides communication to other departments as required.
• Coordinates shipment cancellations and changes.
• Supports customer service and shipping departments to ensure documentation, packaging, and other customer requirements are noted and completed as necessary.
• Ensures tracking and tracing of shipments to international and domestic destinations, expediting orders when necessary.
• Ensures that excellent communication and support is provided to internal departments and to customers, including support for complaint investigation and resolution.
• Provides freight quote estimates as requested by sales, customer service, or shipping personnel.
• Supports Accounting to ensure accurate freight invoicing.
• Reports routinely against objectives and established KPIs.
• Manages the completion, organization, and maintenance of all transactions, paperwork, reports, records, and documentation to meet compliance standards and business requirements.
• Files insurance and carrier claims related to shipping activities.
• Reviews freight, carrier, and 3PL invoices for accuracy of charges and account coding.
• Evaluates freight or inventory costs associated with transit times to ensure that costs are appropriate.
• Evaluates and implements procedures within his/her responsibility for excellent service, better efficiency, cost reduction, and improved company reputation.

Required Skills/Education

• College graduate preferred with degree in supply chain management, business, operations management, or related field; High School Diploma (or equivalent) and relevant experience may be substituted for a degree.
• 2-4+ years of related experience in a shipping logistics role with international responsibilities (import/export).
• Experience in life science, biopharma, or related industry is preferred.
• Experience supporting operations in a multi-site, multinational manufacturing environment is desired.
• Knowledge of operational procedures regarding distribution logistics, such as air and ocean shipping, cross docking, import/export and related documentation, freight forwarders, LSPs/3PLs, etc.
• Knowledge of supply chain, including common obstacles and effective solutions / alternatives.
• Knowledge of Good Manufacturing Practices (GMP) requirements, with emphasis on finished goods inventory control and transportation.
• Knowledge of cold chain packaging and logistics.
• Experience with pharma and/or medical device shipping and export highly desired.
• Strong communication and interpersonal skills.
• Excellent organizational skills.
• Strong customer service experience.
• Experience with Email, Word, Excel.
• Experience with ERP, CRM, and similar enterprise business systems.
• Ability to speak, read, and write in English.
• Good verbal and written communication skills.

Benefits

• Life Insurance
• 401k
• Paid Time Off

*#LI-onsite

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail]).