Logistics and Supply Chain Coordinator

Expeditors; Lockbourne (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Logistics and Supply Chain Coordinator to join their dynamic team. This role is pivotal in ensuring the smooth movement of freight and exceptional customer service. The ideal candidate will thrive in a fast-paced environment, possess strong organizational and communication skills, and be passionate about logistics. With a strong culture of promoting from within, this company offers unlimited growth potential and a comprehensive benefits package. Join a team that values curiosity and excellence, and be part of a mission to redefine customer service in logistics.

Benefits

Career Development Opportunities

Comprehensive Benefits Package

Training and Development Programs

Qualifications

• Minimum High School diploma required; Bachelor's Degree preferred.
• 6 months to 1 year related experience in logistics or supply chain.

Responsibilities

• Manage freight process flow and ensure timely data entry.
• Communicate with customers and service providers for shipment arrangements.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem-Solving Skills

Logistics Knowledge

Interpersonal Skills

Proficient in Excel

Proficient in Word

Education

High School Diploma

Bachelor's Degree

Tools

Excel

Word

Job description

Company Description

The Expeditors International Columbus, OH branch is in immediate need of a Logistics and Supply Chain coordinator with a record of providing excellent customer service. The successful candidate will be responsible for managing all aspects of ensuring timely and accurate movement of freight and information, while providing exceptional customer service to our wide array of existing customers in the market. The candidate should be enthusiastic and passionate about customer interaction as well as possess the ability to coordinate with other departments in the branch to respond timely and effectively to growing customer needs.

Job Description

• Ensure smooth and timely freight process flow meeting customer expectations
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Shipment Files daily
• Scan and validate documents
• Ensure documents are received and processed timely to keep cargo moving
• Ensure accurate and timely client and vendor billing, within Expeditors and customer requirements
• Interact with our customers in arranging their domestic or international shipments, meeting customer service standards and performance measurements
• Communicate with service providers regularly to ensure timely pickup and delivery of shipments
• Understand departmental process flows, and contribute to best practice opportunities to improve operational efficiency and productivity
• Ensure all customers' standard operating procedures are in place and updated in the DLSOPs. Review and update regularly
• Meet KPI standards in accordance with the Company’s procedures
• Respond promptly to emails and voicemails to exceed customer expectations and satisfaction
• Escalate problems to Management when necessary

Qualifications

• Minimum High School diploma required. Bachelor's Degree preferred.
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of logistics and supply chain related topics and trends
• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Proficient computer skills (Excel, Word)
• Hazardous Materials certification (preferred but not required)
• Fluent in English
• Excellent communication and problem-solving skills
• Ability to work well and excel in a fast-paced environment

Additional Information

Personal Development

• Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
• Every employee has a Personal Development Plan that is constructed and agreed upon with their department manager to measure and record growth opportunities
• Meet company standards of 52 hours of training per year per employee
• Attend training classes and seminars with customers when required
• Complete mandatory training when required
• Participate in desk-side training between products and departments to learn new skills outside of normal daily tasks

Culture

• The mission at Expeditors is to be the best customer service-focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world-class customer service
• We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, work harder, and are better rewarded for our efforts. We prioritize customer service delivered by knowledgeable and skilled industry professionals
• Adhere to and participate in the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Reporting Structure

Department Supervisor > Department Manager > District Manager