Logistics and Campus Services Specialist

NorthWest Arkansas Community College; Arkansas; On-site; USD 19,000 - 26,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) is seeking a Logistics and Campus Services Specialist to support warehouse, mailroom, surplus, and campus delivery operations. You will process, store, track, and deliver supplies and USPS mail across departments, while providing responsive customer service.

The role requires a high school diploma or GED and at least one year of related experience; forklift experience is a plus. Strong organization, safety, and record-keeping skills are essential.

Qualifications

• High school diploma or GED required.
• At least one year of applicable work experience.
• Forklift experience preferred.
• Knowledge of warehouse, mailroom, inventory, and surplus procedures.
• Ability to operate equipment safely and meet time-sensitive deadlines.

Responsibilities

• Coordinate receipt, processing, storage, return, delivery, and distribution of supplies, merchandise, parcels, USPS mail, and other materials across departments and campus locations.
• Monitor inventory levels, process inter-department transfers, reorder supplies, and maintain logs, records, and monthly reports for warehouse, mail, postage, and surplus activities.
• Provide timely and professional customer service to faculty, staff, departments, vendors, USPS representatives, and other campus partners regarding mail, delivery, inventory, and supply needs.
• Research and resolve concerns related to mail, parcel, supply, and material distribution to ensure efficient and accurate service delivery.
• Support fixed asset and surplus processes, including counting, recording, posting, disposition, bundling, shipping, and coordinating removal of surplus items with appropriate departments.
• Operate, troubleshoot, and coordinate maintenance for mailroom equipment and related systems; process certified mail, bulk mailings, library/science kit mailings, and other specialized mailing needs.
• Deliver supplies, mail, parcels, and materials to departments and campuses; maintain assigned work areas, equipment, and vehicles in a clean, safe, and organized condition.
• Serve as back-up for warehouse and mailroom functions as needed and assist with campus event set-up, tear-down, Physical Plant support, and other operational needs.
• Maintain regular, reliable, and non-disruptive attendance while fostering collegial, professional, and effective working relationships with others.
• Perform other related duties as assigned to support departmental and college goals.

Skills

Warehouse operations

Mailroom operations

Inventory control

Customer service

Asset tracking

MS Office

Safety procedures

Education

High school diploma or GED

Tools

Forklift experience

Mail metering systems

Inventory software

Job description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Under the direction of the Inventory Control Manager, the Logistics and Campus Services Specialist support warehouse, inventory, mailroom, surplus, and campus delivery operations. This position receives, processes, stores, tracks, and delivers supplies, parcels, USPS mail, surplus materials, and special-order merchandise to departments and campus locations while providing responsive customer service and maintaining accurate records in accordance with college procedures and applicable guidelines.

Essential Duties

• Coordinate the receipt, processing, storage, return, delivery, and distribution of supplies, merchandise, parcels, USPS mail, and other materials across departments and campus locations.
• Monitor inventory levels, process inter‑departmental transfers, reorder supplies as needed, and maintain accurate logs, records, and monthly reports for warehouse, mail, postage, and surplus activities.
• Provide timely and professional customer service to faculty, staff, departments, vendors, USPS representatives, and other campus partners regarding mail, delivery, inventory, and supply needs.
• Research and resolve concerns related to mail, parcel, supply, and material distribution to ensure efficient and accurate service delivery.
• Support fixed asset and surplus processes, including counting, recording, posting, disposition, bundling, shipping, and coordinating removal of surplus items with appropriate departments.
• Operate, troubleshoot, and coordinate maintenance for mailroom equipment and related systems; process certified mail, bulk mailings, library/science kit mailings, and other specialized mailing needs.
• Deliver supplies, mail, parcels, and materials to departments and campuses; maintain assigned work areas, equipment, and vehicles in a clean, safe, and organized condition.
• Serve as back‑up for warehouse and mailroom functions as needed and assist with campus event set‑up, tear‑down, Physical Plant support, and other operational needs.
• Maintain regular, reliable, and non‑disruptive attendance while fostering collegial, professional, and effective working relationships with others.
• Perform other related duties as assigned to support departmental and college goals.

Rate of Pay: $16.13 hourly *Higher compensation may be considered based on qualifications directly related to position.

Minimum Qualifications

• High school diploma or GED.
• At least one year of applicable work experience.
• Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

Preferred Qualifications

• Forklift experience preferred.
• Experience with mailroom operations, postage systems, inventory control, surplus tracking, or campus delivery services preferred.

Knowledge, Skills, and Abilities

• Knowledge of warehouse, mailroom, inventory, delivery, surplus, and basic asset‑tracking procedures.
• Knowledge of Microsoft Office and ability to learn and use mail metering, inventory, reporting, and related business systems.
• Knowledge of campus departments, locations, directory resources, and applicable USPS or mailing procedures.
• Ability to organize work, maintain accurate records, prepare reports, and meet time‑sensitive operational deadlines with minimal supervision.
• Ability to communicate professionally and provide excellent customer service to internal and external customers.
• Ability to safely operate equipment, handle materials, coordinate deliveries, and follow established safety and operational procedures.

Physical Demands/Work Environment

The following work environment and physical demands are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is highly repetitive and moderately physical, requiring standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, crawling, talking, hearing, and frequent use of hands to handle or feel objects. The employee may be exposed to outdoor weather conditions, moving mechanical parts, high or precarious places, and toxic or caustic chemicals. The employee must be able to continuously lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally team lift and/or move up to 100 pounds or more. Specific vision abilities include close vision, distance vision, and color vision. The noise level is typically quiet to moderate.

NWACC is an Equal Opportunity Employer, please see our EEO policy.

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and the surrounding areas. As the largest community college in Arkansas, it offers a full range of associate degrees, certificates and workforce training that can lead to careers in business, computer science, art, communications, culinary, nursing, construction and more.

NWACC faculty and staff are committed to the success of our students and helping them develop intellectually, personally and interpersonally. NWACC professors are exceptional scholars who mentor traditional and nontraditional students within a campus and online environment that values and encourages diverse perspectives and ideas.

Northwest Arkansas is one of the most economically stable regions in the nation and serves as the base of operations for Walmart, Tyson Foods Inc., and J.B. Hunt Transport Services. Their close proximity to the college offers opportunities for internships, career training and post‑graduation employment, as well as access to world‑class art, culture and entertainment.

Arkansas' Ozark Mountains also offer wonderful outdoor experiences and hiking trails within a short drive of the college. With its strong economy, beautiful surroundings and high‑end amenities, Northwest Arkansas is also often ranked by publications as one of the nation’s best places to live. With its steady growth in population, it's on track to soon become one of the nation’s 100 largest metropolitan areas. Such growth has increased cultural diversity, as well as opportunities to support various cultural events, cuisine, businesses and services.

NWACC is an equal opportunity, affirmative action institution, and welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity.