Logistics Analyst (REMOTE/Occasional Field Work) - Texas Only

Lensa; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in career services is looking for a Logistics Analyst to support workforce management strategies in Texas. This regional role requires expertise in call center operations and data integrity. Ideal candidates will possess an associate degree and 3-5 years of relevant experience, with the ability to work under pressure and multitask effectively.

Qualifications

• Requires 3-5 years experience in Workforce Management methodologies.
• Expert level in call center operations and analytics.
• Six Sigma Certification preferred.

Responsibilities

• Develop workforce management strategies and templates.
• Maintains headcount/FTE requirements for compliance.
• Identifies gaps in coverage and proposes shifts.

Skills

Attention to detail

Work under pressure

Multitasking

Education

Associate degree or equivalent

Bachelor's Degree or equivalent

Tools

Workforce Management software

Performance Manager

Cisco tools

Job description

Logistics Analyst (REMOTE/Occasional Field Work) - Texas Only

Logistics Analyst (REMOTE/Occasional Field Work) - Texas Only

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Molina Healthcare, is seeking professionals. Apply via Lensa today!

Knowledge/Skills/Abilities

Develop and deploy workforce management strategies nationwide. Partner with leaders by strategically identifying business needs and propose solutions in line with the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience specializing in planning efforts. Ensures the right numbers of skilled resources are in place at the right time to handle the workload. Identify gaps in coverage and propose solutions for the best possible outcome. Data integrity is critical to success, as is attention to detail. Must possess the ability to self-check consistently for the best possible outcome. Must have the ability to work well under pressure, with the ability to multitask.

Identify gaps in coverage and propose solutions for the best possible outcome. Data integrity is critical to success, as is attention to detail. Must possess the ability to self-check consistently for the best possible outcome. Must have the ability to work well under pressure, with the ability to multitask. This is a regional role with responsibility for supporting multiple plans based on business need.

• Develop templates and creating and using complex formulas.
• Provide analytical input related to trends within plans associate to call handle time and call volume, used to continuously improve forecasts and plans (workload)
• Maintains headcount/FTE requirements for each plan and works closely with leadership to ensure staffing is adequate to support compliance regulations
• Identifies gaps in coverage, and proposes new shifts or realignments along with hiring plans and predicts work volume
• Maintains attrition capacity modeling and management of PTO planning and all HR-related activities
• Measures performance in each discipline within transparent set of key metrics and targets and aligns appropriate schedules to meet business needs
• Maintains and updates employee information within Workforce Management database to support data integrity
• Maintains relationship with training team to ensure employees attend trainings at the best time for the business
• Provides production reporting to all levels of leadership based on business requirements
• Supports system integrity for Workforce Management software, Performance Manager and Cisco tools by communicating any known issues.
  
  

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

Requires at least 3-5 years relevant experience with Workforce Management methodologies – expert level with call centers experience with call center operations, processes, and procedures, including and understanding of service objectives and contact center analytics

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5+ years relevant experience with Workforce Management methodologies – expert level with call centers experience with call center operations, processes and procedures, including and understanding of service objectives and contact center analytics

Preferred License, Certification, Association

• Six Sigma Certification
• PMI Certification
• Business Analytics/Risk Management
• Workforce Certification
  
  

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $18.04 - $35.17 / HOURLY

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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