Logistics Account Manager

Logistic Dynamics Corporation; New York (NY); On-site; USD 75,000 - 120,000; Full time

Job summary

Logistic Dynamics Corporation in New York seeks a Logistics Account Manager to manage and grow customer relationships, drive freight volume and revenue, and oversee the successful execution of logistics services. The role serves as the primary contact for assigned accounts and works closely with customers, internal teams, and transportation partners to deliver reliable, responsive service.

The ideal candidate is proactive, organized, solutions-focused, and comfortable balancing account growth

Qualifications

• Experience in logistics, transportation, freight brokerage, or related field preferred.
• Strong communication and relationship-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving and decision-making skills.
• Capacity to drive growth while overseeing day-to-day operations.

Responsibilities

• Manage and strengthen relationships with assigned customers by understanding their transportation needs and providing proactive support.
• Prioritize quote requests, provide timely pricing, and identify effective transportation solutions.
• Recommend additional services such as cargo insurance or specialized equipment when appropriate.
• Grow freight volume and revenue within existing accounts and pursue new business opportunities.
• Engage customers to understand upcoming projects and position Logistics Dynamics Corporation as a preferred provider.
• Provide clear, timely communication throughout the shipping process and follow up to meet expectations.
• Lead and support Logistics Coordinators and Trackers to ensure shipment coverage and on-time performance.
• Coach and guide team members, address performance concerns, and promote a collaborative, results-focused environment.
• Oversee shipment execution from booking to delivery and resolve transportation or service issues.
• Communicate solutions and updates to customers and internal stakeholders during disruptions.
• Lead customer-specific initiatives and operational improvements as assigned.
• Coordinate priorities, resources, and timelines to ensure commitments are met.

Skills

Customer relationships

Communication skills

Account growth

Multitasking

Problem solving

Team leadership

Cross-functional collaboration

Job description

Logistic Dynamics's Freight Agent partner is seeking a Logistics Account Manager to manage and grow customer relationships, drive freight volume and revenue, and oversee the successful execution of logistics services.

This role serves as the primary point of contact for assigned accounts and works closely with customers, internal teams, and transportation partners to deliver reliable, responsive service. The ideal candidate is proactive, organized, solutions-focused, and comfortable balancing account growth with day-to-day operational oversight.

Key Responsibilities

• Manage and strengthen relationships with assigned customers by understanding their transportation needs, providing proactive support, and serving as a trusted logistics partner.
• Manage and prioritize incoming quote requests, providing timely and competitive pricing while identifying the most effective transportation solutions.
• Recommend additional services, including cargo insurance, tarping, specialized equipment, or other transportation solutions, when appropriate.
• Grow freight volume and revenue within existing accounts while identifying opportunities to expand customer relationships and pursue additional business.
• Proactively engage customers to understand upcoming projects, anticipate shipping needs, and position LDi as a preferred transportation provider.
• Provide clear, timely, and professional communication throughout the shipping process and maintain consistent follow-up to ensure customer expectations are met.
• Lead and support Logistics Coordinators and Trackers, ensuring accountability for shipment coverage, tracking, communication, and on-time performance.
• Provide coaching and guidance to team members, address performance concerns, and promote a collaborative and results-focused work environment.
• Oversee shipment execution from booking through delivery and proactively identify and resolve transportation or service issues.
• Communicate solutions and updates to customers and internal stakeholders when service disruptions or challenges arise.
• Lead customer-specific initiatives, special projects, and operational improvements as assigned.
• Coordinate priorities, resources, and timelines to ensure commitments and customer expectations are consistently met.

Qualifications

• Previous experience in logistics, transportation, freight brokerage, account management, or a related field preferred.
• Strong customer relationship management and communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to identify opportunities for account growth and business development.
• Experience leading, coaching, or supporting team members preferred.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively across operations, sales, and customer-facing teams.