Locker Room Assistant Manager

Alterra Mountain Company; Olympic Valley (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free skiing + riding privileges to 17+

Healthcare options for Seasonal & Year

Discounts on outdoor gear

401(k) plan with generous companymatch

Free and discounted lift tickets

Discount at Palisades & Alpine venues

Discount at resort stores (The North ʼ

Employee Assistance Program (EAP)

Job summary

Palisades Tahoe is seeking a Seasonal Locker Room Assistant Manager to support daily locker room operations and guest services. You will work closely with the Locker Room Manager to supervise a small seasonal team and ensure cleanliness, organization, and high service standards for members and guests.

The role involves scheduling, training, and guest relations while maintaining a welcoming environment and coordinating with other departments to deliver consistent experiences across the resort.

Qualifications

• 3-5 years of experience in guest services, resort operations, or hospitality leadership.
• High School Diploma or GED required.
• Supervisory or team lead experience preferred.
• Familiarity with RTP or resort software systems.
• Excellent verbal and written communication skills.

Responsibilities

• Provide outstanding, friendly, proactive guest service.
• Assist with daily locker room operations, cleanliness, and inventory.
• Support issue resolution and communicate guest needs to the Locker Room Manager.
• Schedule, train, and coach a small seasonal team.
• Coordinate with other departments to maintain service standards.

Skills

Hospitality experience

Supervisory experience

Guest services

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

RTP software

Microsoft Office

Job description

Seasonal

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary:

The Locker Room Assistant Manager supports the daily operations of our member and tram locker facilities, ensuring a welcoming environment and exceptional guest service that reflects the high standards of Palisades Tahoe. This role works closely with the Locker Room Manager to oversee day-to-day operations, assist with staff supervision, and help maintain smooth, efficient locker room services for all members and guests.

You'll assist with scheduling, training, and guest relations while helping ensure cleanliness, organization, and service standards are consistently met.

Applicants must be 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $24.00- $28.69 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

Guest Experience & Operations

• Provide outstanding, friendly, and proactive guest service.
• Assist with daily locker room operations including cleanliness checks, supply restocking, and locker access management.
• Support issue resolution and communicate guest needs or concerns to the Locker Room Manager.
• Share resort information with guests, including weather updates, events, and amenities.

Staff Support & Team Oversight

• Assist the Locker Room Manager with supervising, training, and coaching a small seasonal team.
• Help create staff schedules and ensure daily coverage needs are met.
• Serve as the point of contact for staff questions and operational updates in the manager's absence.
• Encourage a positive and professional team culture.

Operational Coordination

• Work with other resort departments to maintain consistent service standards.
• Help ensure locker room procedures are followed for cleanliness, safety, and guest interaction.
• Support seasonal locker renewals, product setup, and sales processes.

Administrative Support

• Assist with daily labor tracking and payroll reporting.
• Monitor locker inventory and update guest records in resort systems.
• Help process guest sales, renewals, and product changes accurately.

Community Engagement

• Build relationships with members and guests to foster a welcoming environment.
• Support locker-related member events and programs.
• Maintain accurate contact lists and assist with guest communications.

Competencies and Job Requirements:

• 2+ years of relevant experience in hospitality, guest services, or resort operations.
• Supervisory or team lead experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to work in a fast-paced, guest-focused environment.
• Familiarity with Microsoft Office (Excel, Word, Outlook) and resort POS/CRM systems (RTP preferred).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 80% or more of a normal 8-hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor:

While performing the duties of this job, the employee will frequently exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise:

The noise level in the workplace is usually moderate.

Equipment Used in Job:

Snow blower, shovels, tuning equipment, outdoor furniture, BBQ's, general office equipment.

Education and Experience:

Required:

• 3-5 years of experience in guest services, resort operations, or hospitality leadership.
• High School Diploma or GED

Preferred

• Working knowledge of resort software systems (e.g. RTP) and service recovery tools.

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.