Lockbox Support Specialist M-F 8am-4:30pm

Fifth Third; Westmont (IL); On-site; USD 44,000 - 73,000; Full time

Benefits offered by this job

Health benefits

401(k) plan & ESPP

Flexible PTO

Comprehensive leave programs

Wellness programs

Job summary

Fifth Third Bank in Westmont, IL is seeking a Lockbox Support Specialist to direct workflow in the operations department and monitor productivity while ensuring policy compliance. You will oversee training, resolve escalated issues, and drive process improvements to deliver accurate, timely customer service.

The role demands strong leadership, teamwork, and communication skills with experience in lockbox or similar settings.

Qualifications

• High school diploma or equivalent required.
• Two years experience in Lockbox or comparable area.
• Demonstrated ability to work in team environment.
• Proven leadership skills.
• Strong verbal and written communication skills.

Responsibilities

• Directs workflow and prioritizes tasks.
• Monitors productivity, quality, procedures and provides feedback to management.
• Knowledge of all departmental areas with ability to assist in all functions as needed.
• Oversee and assist in resolving escalated operational and customer service issues.
• Oversee training of new hires, ensuring understanding of procedures and responsibilities.
• Promote teamwork and cross-training of employees.
• Notify management of potential customer service, procedural, and risk issues.
• Identify and implement work efficiencies through process improvement techniques.
• Perform Lockbox Support functions as needed within Lockbox processing group including CPR, logging items, and processing batches.
• Demonstrates mastery of all area equipment.
• Perform any other duties as assigned.

Skills

Leadership skills

Teamwork

Communication skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Directs Workflow in assigned Operations department. Monitors productivity, and ensures staff compliance with Bancorp policies and procedures. Remain knowledge of all departmental areas with ability to assist in all functions as needed. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for directing workflow and prioritizing.
• Monitors productivity, quality, procedures and provides feedback to management.
• Knowledge of all departmental areas with ability to assist in all functions as needed.
• Oversee and assist in resolving escalated operational and customer service issues.
• Oversee training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities.
• Promote teamwork and the cross training of employees.
• Notify management of any potential customer service issues, procedural issues and risk issues.
• Identify and implement work efficiencies through process improvement techniques.
• Perform Lockbox Support functions as needed within Lockbox processing group.
  • Perform Capture Repair (CPR) function
  • Research and solve questionable items within system
  • Receiving and Logging Overnight items
  • Logging and handling of International items
  • Credit Card batching and processing
  • Working with SLK team to answer questions regarding processing
  • Monitor daily file transmissions
  • Resolving data entry questions
• Demonstrates mastery of all area equipment.
• Perform any other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma or equivalent required.
• Two (2) years experience in Lockbox or comparable area.
• Demonstrated ability to work in team environment.
• Proven leadership skills.
• Strong verbal and written communication skills.
• Problem solving skills.
• Strong organizational skills.
• Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook are a plus.

WORKING CONDITIONS

Normal office environment with exposure to dust, noise, temperature, and the like. Extended viewing of CRT screen. May operate various machinery. Must be able to lift 20 pounds. Some operational areas require tolerance to noise produced by processing machinery.

Benefits

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families.

• access to comprehensive medical, dental, and vision coverage
• a 401(k) plan and employee stock purchase plan that both offer a generous employer match
• flexible paid time off
• comprehensive leave programs
• unique benefits to support your overall mental and physical wellness

Location

Location -- Westmont, Illinois 60559

Position Details

Lockbox Support Specialist M-F 8am-4:30pm

Salary

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Total Base Pay Range: 44,300.00 - 73,000.00 USD Annual.

Inclusion and Equal Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Are you ready to take the next step? Fifth Third is a bank that is as long on innovation as it is on history. Since 1858, we've helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.