Lockbox Operations Processor

Eastern Bank; Medford (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Eastern Bank in Medford, MA is seeking a detail‑oriented Lockbox Processor to join our mail operations team. You will open, sort, balance remittances, and perform data entry with accuracy in a fast-paced environment.

You’ll handle checks, deposits, and batch processing, while ensuring compliance with the Bank Secrecy Act and AML regulations. This full‑time role offers opportunities for growth within our operations division and a comprehensive benefits package.

Qualifications

• Excellent manual dexterity and attention to detail.
• Ability to meet processing standards in a fast-paced environment.
• Strong data entry accuracy and speed.
• Good organizational and communication skills.

Responsibilities

• Open, sort, and balance customer remittances according to procedures and deadlines.
• Use an adding machine to balance multiple transactions and label with batch header.
• Review processable returns and complete a Return Item Notification form.
• Prepare manual deposits for payments received without a document.
• Prepare checks for data entry processing.
• Sort customer payments by specifications and prepare for processing.
• Record daily production with an Employee Production Report and submit for review.
• Sort and prepare mail for processing and distribution.
• Perform 10-key data entry for customer payments with accuracy and speed.
• Data enter detailed payment information from remittance documents per customer specs.
• Ensure compliance with Bank Secrecy Act and AML regulations.

Skills

Manual dexterity

Attention to detail

Data entry speed

Organizational skills

Communication skills

Education

High School Diploma

Tools

Adding machine

Job description

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Lockbox Processor performs various functions related to Mail Opening, Exceptions Processing, Sorting, and Keying within the Lockbox Department.

Job Responsibilities:

• Open, sort, and balance customer remittances according to bank and customer procedures and deadlines.
• Utilize an adding machine to balance multiple transactions and label with appropriate batch header.
• Review processable returns for accuracy and complete a Return Item Notification form.
• Prepare manual deposits for payments received without a document.
• Prepare checks for data entry processing.
• Sort through customer payments separating transactions according to customer specifications.
• Review/prepare counterwork for processing.
• Record daily production by completing an Employee Production Report and submit to Supervisor at end of shift for review/approval.
• Sort and prepare the mail for processing by P.O. Box for distribution to the mail opening operation.
• Perform 10 key data entry for customer payments in a fast-paced environment while meeting quality and productivity standards.
• Responsible for data entry of detailed payment information from remittance documents according to customer specifications.
• Monitor and/or ensure compliance with Federal and State laws and regulations, including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.
• Other duties as assigned.

Qualifications:

• This position requires excellent manual dexterity, attention to detail, solid organizational skills, basic adding machine skills, and ability to meet processing standards.
• Position requires good communication skills. Must be able to prioritize and follow direction. Must be able to work in a fast-paced environment.
• Candidate must be flexible and able to perform a variety of clerical duties during the shift and demonstrate the ability to move from one task to another easily in a high production environment.
• The position requires effective interaction with all team members. Candidate must be able to follow verbal direction and read company procedures related to customer business requirements.
• This candidate will be able to meet customer deadlines while working both independently and as part of a team.
• Flexible schedule required to meet business needs.

Physical Demands/Conditions:

The physical demands listed are typical of those an employee must meet to successfully perform the essential duties of this job. We may make reasonable accommodations to enable individuals with disabilities to perform those duties. While performing the duties of this job, the employee is regularly required to talk, see, hear, read, write, walk, sit, stand, stoop, kneel or bend; reach with hands and arms; use office equipment such as computer, telephone, calculator, and fax machine. The employee must occasionally lift and/or move up to 25 pounds.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Job Info

• Job Identification 4519
• Job Category Business Operations
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 407R Mystic Ave, Medford, MA, 02155, US