Lockbox Image Specialist Mon-Fri 2pm-10:30pm

Fifth Third Bank; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Fifth Third Bank is seeking a dependable Lockbox Image Specialist in Cincinnati, OH. The role focuses on capturing high-quality images of checks and supporting documents with imaging equipment and ensuring accuracy per processing instructions.

Responsibilities include operating all imaging machines, troubleshooting, maintaining equipment, and meeting quality and productivity targets. The position runs Monday through Friday, 2:00 PM–10:30 PM, with comprehensive benefits and a focus on risk-aware,

Qualifications

• High school diploma or its equivalent.
• 1-3 years experience using document imaging equipment.
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong PC Skills including touch screen capability.
• Detail oriented and highly organized.
• Problem solving skills.
• Ability to handle fluctuating volumes and repetitive motions.
• Ability to work in a team environment.

Responsibilities

• Image checks and corresponding documents utilizing imaging equipment per established processing instructions.
• Meet established unit goals for quality and productivity performance in support of client SLA's.
• Possess complete understanding and ability to operate all department imaging machines, including troubleshooting problem solving and assisting with training.
• Complete accurate documentation of all mechanical issues; communicate issues to service provider and document the resolution of the issue.
• Follow proper procedures to perform jam recovery during imaging.
• Research and recapture rejects and missing items in timely fashion, including items that did not encode.
• Communicate and elevate issues to the lead or manager appropriately.
• Perform routine maintenance on transports including cleaning of sensors, belts, etc. as required.
• Perform daily shift start up maintenance and again half way through the shift.
• Perform daily shift closing procedures by cleaning the machine and surrounding area.
• Monitor and adhere to production deadlines.
• Perform other duties as assigned.

Skills

Attention to detail

Problem solving

Team player

Fast-paced environment

Education

High school diploma

Tools

Document imaging equipment

Job description

GENERAL FUNCTION: Utilizing image capture equipment, provides a high quality image of all transactional information (checks and or supporting documents); performs required maintenance to ensure the equipment's' longevity; and follows all established safety guidelines.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Image checks and corresponding documents utilizing imaging equipment per established processing instructions. This includes all high speed and low speed extract and imaging equipment Review captured images for accuracy and quality during processing.
• Meet established unit goals for quality and productivity performance in support of client SLA's.
• Possess complete understanding and ability to operate all department imaging machines, including troubleshooting problem solving and assisting with training.
• Complete accurate documentation of all mechanical issues; communicate issues to service provider and document the resolution of the issue.
• Follow proper procedures to perform jam recovery during imaging.
• Research and recapture rejects and missing items in timely fashion, including items that did not encode.
• Communicate and elevate issues to the lead or manager appropriately.
• Perform routine maintenance on transports including cleaning of sensors, belts, etc. as required.
• Perform daily shift start up maintenance and again half way through the shift.
• Perform daily shift closing procedures by cleaning the machine and surrounding area.
• Monitor and adhere to production deadlines.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or its equivalent.
• 1-3 years experience using document imaging equipment.
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong PC Skills including touch screen capability.
• Detail oriented and highly organized.
• Problem solving skills.
• Ability to handle fluctuating volumes and repetitive motions.
• Ability to work in a team environment.

WORKING CONDITIONS:

• May be exposed to dusty conditions and loud noises.
• Work frequently consists of repetitive motions/keying.
• Ability to stand for the entire shift.
• Extended viewing of computer screen.
• Ability to lift up to 15 pounds

Lockbox Image Specialist Mon-Fri 2pm-10:30pm

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.