LOCAL VETERANS EMPLOYMENT REPRESENTATIVE

Arizona State Government; Phoenix (AZ); On-site; USD 54,610,000 - 77,778,000; Full time

Benefits offered by this job

Medical & Dental

Retirement benefits

Paid time off

Parental Leave

Transit Subsidy

Job summary

Arizona State Government seeks a Local Veterans Employment Representative within the Division of Employment and Rehabilitation Services in Phoenix. The role focuses on recruiting and advising businesses, connecting job seekers to opportunities, and providing tailored services through in-person, virtual, and telephonic interactions.

Ideal candidates will engage with diverse populations, travel for state business, and work outside standard hours as needed.

Qualifications

• Experience in customer service and teamwork.
• Written and verbal communication skills, including public speaking.
• Understanding of business marketing strategies and customer relations.

Responsibilities

• Assist employment counselors with understanding workforce needs to connect job seekers with opportunities.
• Document client interactions and maintain data in databases.
• Collaborate with local business service teams to meet employer needs.
• Attend required training for program assignment.

Skills

Customer service

Communication

Public speaking

Business marketing

Office software

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google apps

Database systems

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

LOCAL VETERANS EMPLOYMENT REPRESENTATIVE

Job Location:

Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
4635 South Central Avenue, Phoenix, Arizona 85040

Posting Details:

Salary: $23.1011/ hourly ($48,050.28 annually)

Grade: 18

Closing Date: Open until sufficient resumes are received Qualified Eligible Veterans/Qualified Disabled Veterans are encouraged to apply!

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Local Veterans Employment Representative (LVER) with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs. Services are provided through 1:1 or group interactions and will include client-facing, virtual/digital, and/or telephonic means. Services provided are tailored to each client’s unique needs and may include one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will be required to utilize a business methodology that drives continuous improvement.

Depending on program served, must be willing and able to work in correctional facilities such as: state/federal prison, parole/probation offices, and/or post release residential centers; housing or farm locations; rural remote areas of the state; and working outside of traditional 8-5 work hours.

Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Job Duties:

• Acts as the voice of the business customer by supporting employment counselors and career advisors with an understanding of current and emerging workforce needs to effectively prepare and match job seekers with our business client's employment opportunities utilizing in-person meetings.
• Uses databases to document the continuous client relationship management services in detail. Evaluates and filters data to identify trends, gaps, and best practices.
• Partners with local area business service team members to meet local employer needs and prevent duplication of efforts.
• Attends training required by program assignment.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Effective recruitment, retention and workforce development methodologies applicable to businesses.
• Social, cultural and economic conditions that impact the populations and area(s) served.
• Special needs of minority groups and disadvantaged persons.
• Basic research, data gathering and interpretation and problem-solving techniques.
• Event planning and management, including communication and collaboration with key partners.

Skill in:

• Customer service, teamwork, collaboration, and interpersonal communication.
• Written and verbal communication, including public speaking and presenting.
• Small, medium, and large-sized business marketing strategies.
• Proficiency with Microsoft Office, Google, data base systems, and computers.

Ability in:

• Learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures.
• Assess and communicate business workforce needs to the ARIZONA@WORK or applicable system talent pipelines, including employment counselors, career counselors, and educational organizations, such as those on the Eligible Training Providers List (ETPL).
• Use Labor Market Information, in-demand industry, occupation and job seeker data to advise and assist businesses in meeting workforce needs.

Selective Preference(s):

The ideal candidate for this position will have:

• As required by 38 U.S.C. § 4103A(b), state agencies are required to follow a specific preference order when filling positions: First, qualified service-connected disabled veterans, as defined by 38 U.S.C. § 4211 (3). Second, qualified eligible veterans, as defined by 38 U.S.C. § 4211 (4).
• High School Diploma or equivalent.

Pre-Employment Requirements:

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Theresa Sumner at [phone] or email [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or emailing [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.