Local Medical Equipment Delivery Driver

Rotech Healthcare; Little Rock (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a dedicated Patient Service Technician. The role involves delivering and setting up equipment, educating patients on usage, and ensuring adherence to safety and quality standards. Ideal candidates should possess a high school diploma and preferably have prior experience with medical equipment. Benefits include paid time off, overtime pay, and health insurance.

Benefits

Paid time off and holidays

Overtime pay for non-exempt positions

Commission, reimbursement, employee discounts

Retirement plans and health insurance

Qualifications

• High school diploma or GED required.
• Experience with medical equipment preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Deliver and educate patients on the safe use of medical equipment.
• Complete shipping documentation for hazardous materials.
• Maintain written patient visit reports.

Skills

Communication

Problem-Solving

Time Management

Mathematical Calculations

Education

High school diploma or GED

Job description

Job Summary

We are seeking a dedicated Patient Service Technician to join our team. In this position, you will be responsible for delivering and setting up equipment at the delivery address. You will educate the patient and/or caregiver on the safe use and maintenance of the delivered item.

Essential Job Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not exhaustive and duties may change at any time with or without notice.

• Adhere to company policies and procedures regarding the use of personal protective safety equipment and services.
• Assist in resolving customer equipment problems under emergency conditions.
• Participate in quality improvement programs to meet company and JCAHO standards.
• Assume on-call responsibilities during non-business hours as per company policy.
• Report vehicle issues that could compromise safe operations.
• Complete shipping documentation when transporting hazardous materials, following Rotech policies.
• Maintain written patient visit reports after setup and follow-up visits.
• Deliver and educate patients on the safe use and maintenance of respiratory and HME equipment in home or office settings.
• Develop and maintain knowledge of current HME products, services, and applicable regulations.
• Understand reimbursement processes and document all relevant information accurately.
• Enhance technical knowledge of HME or respiratory products as appropriate.
• Keep assigned company vehicle in a clean and safe condition.
• Maintain the delivery activity database.
• Manage home oxygen systems in patients' homes according to company policy.
• Reach service goals by managing territory and delivering equipment and oxygen as required, complying with industry standards and regulations.
• Prepare and maintain records including invoices, work orders, manifests, and logs.
• Process orders and paperwork accurately and promptly.
• Report equipment hazards or incidents per company policies.
• Perform other duties as assigned.

Travel

Travel via company vehicle to patient homes for setups and recurring deliveries.

Qualifications

Employment contingent on background check, drug screening (if applicable), and valid driver’s license with a clean record (if applicable).

Required Education and Experience

• High school diploma or GED required.

Preferred Education and Experience

• Experience with medical equipment preferred.
• One year of related work experience preferred.
• Knowledge of medical terminology preferred.

Skills and Competencies

• Perform simple mathematical calculations accurately.
• Communicate effectively in English, both orally and in writing.
• Interpret various forms of communication.
• Maintain confidentiality and handle sensitive information with discretion.
• Multitask with attention to detail.
• Be self-motivated, organized, and possess time-management and problem-solving skills.
• Work independently and as part of a team.

Machines, Equipment, and Technical Abilities

• Use email, internet, Microsoft Outlook, Word, Excel, and office equipment.
• Be mechanically inclined for equipment repair and troubleshooting.
• Understand proper procedures for loading, unloading, and securing cargo.
• Understand use of home respiratory equipment and supplies.

Physical Demands

• Lift and carry office and patient equipment.
• Sit, walk, stand, talk, and listen as required.
• Use close vision for small print and paperwork.
• Lift minimum of 65 pounds and transport patient equipment.
• Potential exposure to contagious pathogens.
• Drive a company vehicle for most of the workday.
• Comply with respiratory protection and N95 mask fit testing policies, including facial hair requirements.

Rotech Benefits

• Paid time off and holidays.
• Overtime pay for non-exempt positions.
• Commission, reimbursement, employee discounts, recognition, bonuses, and incentives.
• Retirement plans, health insurance, HSA/FSA, life and disability insurance, and other health programs.