Local Manager

Frontier Communications Corporation; Wheeling (WV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO + holidays

Health benefits

401k match

Tuition assistance

Wellness program

Employee Resource Groups

Domestic partner benefits

Parental leave

Job summary

Frontier Communications Corporation is seeking a Local Manager to lead a field technician workforce delivering residential and business services, while meeting service commitments and managing budgets.

You will drive safety, performance, and customer satisfaction, partner with HR and marketing, and represent Frontier in the local community. This role requires strong leadership and frontline operational experience in a telecom setting.

Qualifications

• Field Technician work experience preferred.
• Supervisory experience in an operations environment or equivalent work / military experience preferred.
• Ability to communicate and collaborate with internal and external customers as well as labor unions
• Ability to lead a team while working under pressure with deadlines.
• Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking.
• Must possess basic PC skills: Excel, Word, Power Point and Outlook.
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather.

Responsibilities

• Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
• Manages a P&L budget to ensure revenue goals and expense targets are met.
• Provides feedback, ongoing training, and motivates their team to exceed department goals
• Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
• Positively represents Frontier through active engagement and involvement in the community.
• Partners with marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response.
• Responds to issues identified on Customer Surveys.

Skills

Field Technician

Supervisory experience

Communication with unions

Team leadership

Microsoft Office

24/7 availability

Work in inclement weather

Education

High school diploma or GED

CCNA

PMP or CWNP

Valid driver’s license

Job description

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

Local Manager

Summary

Frontier's Local Managers will focus on operational proficiency, employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier's ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.

This position will provide leadership to a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment.

Responsibilities

• Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
• Manages a P&L budget to ensure revenue goals and expense targets are met.
• Provides feedback, ongoing training, and motivates their team to exceed department goals
• Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
• Positively represents Frontier through active engagement and involvement in the community.
• Partners with marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response.
• Responds to issues identified on Customer Surveys.

Skills and Abilities

• Field Technician work experience preferred.
• Supervisory experience in an operations environment or equivalent work / military experience preferred.
• Ability to communicate and collaborate with internal and external customers as well as labor unions
• Ability to lead a team while working under pressure with deadlines.
• Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking.
• Must possess basic PC skills: Excel, Word, Power Point and Outlook.
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather.

Training / Education Required

• High school diploma or GED required
• CCNA, PMP or CWNP a plus
• Must possess a valid state driver's license with a clean driving record.

What we offer

• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve.