Local Account Manager

FreightPath, Inc.; Bensenville (IL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life and disability insurance

401(k) retirement savings plan

Employee stock purchase plan

Training and development program

Job summary

Expeditors is seeking a results-oriented professional to develop, maintain, lead and measure our product and service deliverables to satisfy the needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management.

You will increase our share of customer business annually, uphold exceptional customer service, drive operational excellence, and collaborate across Expeditors offices to deliver value.

Qualifications

• University / College degree or equivalent business qualifications.
• Proficient in MS Office and CRM Software.
• Ability to define, develop and document business processes and procedures.
• Strong analytical skills.
• Proven problem solving and interpersonal skills.
• Excellent PC skills including word processing, presentation and spreadsheets.

Responsibilities

• Develop, maintain and measure product/service deliverables for customer accounts.
• Identify opportunities for service enhancements and improved tactical management.
• Increase our share of customer business on an annual basis.
• Exceed customer expectations by proactive problem solving and clear communication.
• Ensure operational excellence and compliance with policies and regulations.
• Build strong relationships with customers and internal teams.
• Work with data and BI tools to support performance measurement.

Skills

Strong analytical skills

Proven problem solving

Interpersonal skills

Communication skills

Education

University / College degree or equivalent business qualifications

Tools

MS Office

CRM Software

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Personal Growth and Development:

Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

• Business Development

Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives; collaborate to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.

• Customer Management

Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

• Customer Ecosystem Expertise

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.

Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk
• Travel independently to off-site locations

Qualifications

• University / College degree or equivalent business qualifications.
• Proficient in MS Office and CRM Software
• Ability to define, develop and document business processes and procedures
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Excellent PC skills including word processing, presentation and spread sheet programs.

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The position pays $50,000-$60,000 + commission per year based on education and experience.

All your information will be kept confidential according to EEO guidelines.