Lobby Services & Client Experience Specialist

WestStar Bank; El Paso (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

WestStar Bank in Las Cruces seeks a Lobby Services Specialist to support daily branch operations by handling teller transactions and account services. You will promote bank products, build client relationships, and pursue referrals while delivering exceptional service.

The role requires solid communication, cash handling experience, and a customer-focused mindset. Training will cover teller and new account procedures, with emphasis on accuracy and compliance in a busy environment.

Qualifications

• 1 year of customer service and 1 year cash handling experience.
• High school diploma or equivalent.
• Excellent communication with clients in positive manner.

Responsibilities

• Process daily client transactions including check cashing, deposits, and loan payments.
• Open deposit accounts and gather required legal documentation.
• Identify cross-sell opportunities and generate referrals to meet sales goals.
• Utilize CRM to maintain client information and support product referrals.

Skills

Computer skills

Customer service

Cash handling

Communication

Teller training

Teamwork

Education

High school diploma

Tools

Word

Excel

Job description

WestStar Bank in Las Cruces seeks a Lobby Services Specialist to support daily branch operations by handling teller transactions and account services. You will promote bank products, build client relationships, and pursue referrals while delivering exceptional service.

The role requires solid communication, cash handling experience, and a customer-focused mindset. Training will cover teller and new account procedures, with emphasis on accuracy and compliance in a busy environment.