Lobby Greeter

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Beemok Hospitality Holdings LLC in Charleston, South Carolina is seeking a Lobby Host to engage with guests, support hotel operations, and manage check-ins and check-outs. This dual role includes both Front of House and Back of House tasks to ensure a seamless guest experience.

Ideal candidates will possess excellent communication skills, a professional demeanor, and experience in customer service, particularly in luxury settings. The position requires the ability to work varied shifts and lift equipment weighing at least 30 pounds.

Qualifications

• Experience in front office or customer service, preferably in a luxury environment.
• Ability to multitask and solve problems efficiently.
• Comfortable engaging with people face-to-face and by phone.

Responsibilities

• Monitor guest and visitor activity at the hotel entrance.
• Assist in-house guests with stay-related questions.
• Handle pre-arrival and in-house guest needs.

Skills

Customer service experience

Communication skills

Fluency in English

Multitasking

Tools

Property management systems

Job description

Overview

The BHC Team leads efforts in providing unparalleled guest accommodations and comfort during their stay. This desirable role offers a flexible work environment by combining the responsibilities of Lobby Host (Front of House) and Operations Host (Back of House) shifts. The specific shift type is determined by business needs and the individual’s skill set. Both roles support the hotel’s operations; Lobby Hosts primarily interact face‑to‑face with guests and property visitors, while Operations Hosts communicate with guests and employees via telephone and other virtual means. As internal experts on Rooms Operations, the team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests.

Duties & Responsibilities

• Maintain knowledge of hotel features, services, outlets, hours of operation, and more.
• Practice emergency procedures in compliance with hotel and company standards; react and assist in hotel emergencies as needed.
• Act as an ambassador of the hotel and the company at all times, in and outside of the workplace.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Maintain confidentiality and security of all guests and general hotel information.

When on Front of House (FOH) Lobby Host shifts, the role includes:

• Monitor all guest and visitor activity coming through the hotel’s entrance.
• Look after daily hotel check‑ins and check‑outs.
• Assist in‑house guests with stay‑related questions and requests.
• Monitor internal radio communications.
• Assist in other areas as needed.

When on Back of House (BOH) Lobby Host shifts, the role includes:

• Assist pre‑arrival and in‑house guests with stay‑related questions and requests.
• Monitor all recorded hotel guest needs.
• Lead room blocking efforts.
• Attend daily Operations Meetings.
• Pre‑register guests.
• Serve as an internal operator for Host Desk calls.
• Assist in other areas as needed.

Required Strengths, Skills & Experience

• Comfortable engaging with people face‑to‑face and/or through telephone interactions and working in a fast‑paced environment.
• Enjoy strategic and structured tasks.
• Experience in front office or customer service, preferably in a luxury environment.
• Proficient in using property management systems.
• Excellent communication and interpersonal skills.
• Professional appearance and polished demeanor.
• Fluency in English; additional languages are an asset.
• Ability to multitask, stay calm under pressure, and solve problems efficiently.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Role may require extended periods on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

EEO Statement

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.