Lobby Greeter

Charlestonplace; Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Charlestonplace in Charleston, South Carolina is seeking a Lobby Greeter to provide exceptional guest services at the hotel. This full-time position blends front and back office responsibilities, ensuring a welcoming environment for guests.

The ideal candidate should have experience in customer service, preferably within a luxury setting, and demonstrate excellent communication skills. Physical demands include lifting and standing for extended periods. Successful candidates will work varied shifts to accommodate hotel needs.

Qualifications

• Comfortable engaging with guests face-to-face and via telephone.
• Experience in luxury hospitality preferred.
• Ability to multitask and solve problems efficiently.

Responsibilities

• Monitor guest activity and assist with check-ins and check-outs.
• Maintain confidentiality and security of guest information.
• Assist in-house guests with questions and requests.

Skills

Customer service experience

Proficient in property management systems

Excellent communication skills

Professional appearance

Fluency in English

Job description

## Lobby GreeterApplylocations: The Charleston Placetime type: Full timeposted on: Posted Yesterdayjob requisition id: R-102896The BHC Team leads efforts in providing unparalleled guest accommodations and comfort during their stay. This desirable role offers a flexible work environment, as it combines the responsibilities of Lobby Host (Front of House) & Operations Host (Back of House) shifts. These shifts (Operations vs. Lobby) are determined based on business needs as well as your personal skill set. Both the Operations & Lobby Host shifts support the hotel’s operations, with Lobby Hosts primarily interacting face-to-face with guests and property visitors and Operations Hosts primarily interacting with guests and employees via telephone and other virtual means. As the internal experts on Rooms Operations, this team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests. **DUTIES & RESPONSIBILITIES:*** Maintains knowledge of hotel features/services, outlets, hours of operation, etc.* Practices emergency procedures in compliance with hotel/company standards; reacts and assists in hotel emergencies as needed.* Acts as an ambassador of the hotel and the company at all times, in and outside of the workplace.* Observes standards for the department in image, appearance, and grooming; properly represents the company and the profession to outside organizations and the community.* Maintain confidentiality and security of all guests and general hotel information.***While on Front of House (FOH) Lobby Host Shifts, this role:**** Monitors all guest and visitor activity coming through the hotel’s entrance.* Looks after daily hotel check-ins and check-outs.* Assists in-house guests with stay-related questions and requests.* Monitors internal radio communications.* Assists in other areas as needed.***While on Back of House (BOH) Lobby Host Shifts, this role:**** Assists pre-arrival and in-house guests with stay-related questions and requests.* Monitors all recorded hotel guest needs.* Leads room blocking efforts.* Attends daily Operations Meetings.* Pre-registers guests.* Serves as an internal operator for Host Desk calls.* Assists in other areas as needed. **REQUIRED STRENGTHS, SKILLS, & EXPERIENCE:*** Comfortable engaging with people face-to-face and/or through telephone interactions and working in a fast-paced environment.* Enjoy strategic and structured tasks.* Experience in front office or customer service, preferably in a luxury environment.* Proficient in using property management systems.* Excellent communication and interpersonal skills.* Professional appearance and polished demeanor.* Fluency in English; additional languages are an asset.* Ability to multitask, stay calm under pressure, and solve problems efficiently. **PHYSICAL REQUIREMENTS:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to lift equipment, supplies, etc. of at least 30 pounds.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* The role may require extended periods of time on your feet, especially during peak hotel hours or events.* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.* Available to work varied shifts, including nights, weekends, and holidays.