Lobby Concierge & Guest Experience Associate

Melrosehoteldc; New Jersey; On-site; USD 20,000 - 28,000; Full time

Job summary

Hilton Parsippany is seeking a dedicated hotel housekeeping associate to maintain a clean and welcoming lobby and public areas. You will greet guests professionally and respond quickly to safety concerns such as wet floors.

This in-office role requires stamina, attention to detail, and the ability to lift up to 25 pounds. Flexibility with schedules and strong communication are essential to support operations across the property.

Qualifications

• High work ethic and self-initiative.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect business needs.
• Ability to lift and/or move 10–25 pounds as needed.
• Excellent verbal and written communication skills.
• Capable of working in a standard office environment.
• Able to sit for long periods and perform desk tasks.
• Fine motor skills for keyboarding and misc. tasks.
• Ability to hear conversations and participate in meetings.

Responsibilities

• Ensure the entire front lobby is clean and presentable for guests.
• Immediately respond to and correct any potential safety conditions (e.g., wet floors).
• Clean pool area and restrooms.
• Clean all public restrooms and stock all necessary items.
• Empty the trash from all offices (Sales, Executive, Front).
• Clean, dust, mop, vacuum and polish lobby area, furniture, fixtures, and surfaces.
• Greet guests in a courteous fashion.

Skills

Work ethic

Attendance

Flexible schedule

Attention to tasks

Physical ability

Office environment

Mobility

Fine motor skills

Communication skills

Mobility & lifting

Sight & hearing

Accessibility

Job description

Hilton Parsippany is seeking a dedicated hotel housekeeping associate to maintain a clean and welcoming lobby and public areas. You will greet guests professionally and respond quickly to safety concerns such as wet floors.

This in-office role requires stamina, attention to detail, and the ability to lift up to 25 pounds. Flexibility with schedules and strong communication are essential to support operations across the property.