Lobby Attendant

The Crescent Hotels Group; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The Crescent Hotels Group in Houston, Texas is seeking a dedicated Housekeeper to ensure the cleanliness of public areas within the hotel. The ideal candidate should possess excellent customer service skills and a keen attention to detail.

Responsibilities include maintaining the cleanliness of the lobby, responding to guest requests, and reporting maintenance issues. Candidates should ideally have a high school diploma and previous experience in hospitality or housekeeping.

Qualifications

• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Maintain the cleanliness and appearance of public areas.
• Respond promptly to spills and guest requests.
• Report maintenance issues and safety hazards.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Ability to work independently

Education

High school diploma or equivalent

Job description

Description

Essential Duties and Responsibilities

• Maintain the cleanliness and appearance of the hotel lobby, entrance, hallways, elevators, public restrooms, meeting spaces, and other public areas.
• Regularly inspect public areas and promptly address cleanliness concerns.
• Vacuum, sweep, mop, dust, polish, and sanitize designated areas according to hotel standards.
• Clean glass doors, windows, mirrors, furniture, fixtures, and decorative elements.
• Empty trash receptacles and replace liners as needed.
• Restock supplies in public restrooms, including soap, paper products, and amenities.
• Respond promptly to spills, accidents, and guest requests to ensure a safe environment.
• Assist with setting up and maintaining public area furniture and décor presentations.
• Report maintenance issues, safety hazards, and repair needs to the appropriate department.
• Support Housekeeping and other hotel departments during high-occupancy periods and special events.
• Follow all Hilton brand standards, safety procedures, and cleaning protocols.
• Provide friendly and professional interactions with guests, offering assistance and directions when needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous housekeeping, custodial, or hospitality experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, push, pull, and carry up to 50 pounds.
• Frequent bending, stooping, reaching, and repetitive motions.
• Ability to operate cleaning equipment and use cleaning chemicals safely.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.