Lobby Bar Cocktail Server — Elevate Guest Experience

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

The Global Ambassador in Phoenix is seeking friendly, professional servers to join our Lobby Bar team. You will welcome guests, learn preferences, take orders, and ensure timely delivery of food and beverages while upholding safety and service standards.

This role requires at least 2+ years in a high-volume setting, a positive attitude, teamwork, and the ability to stand for long periods. We offer competitive compensation, comprehensive benefits for 25+ hours, and a dynamic hospitality

Qualifications

• 2+ years of volume restaurant serving experience.
• Must be able to speak, read, write and understand the primary language used in the workplace (English).
• Must have a great personality, desire to serve guests, and enjoy working as part of a team.
• Must be able to work in a standing position for long periods of time (up to 8 hours).
• Must be able to safely lift and maneuver trays of food weighing up to 20–25 pounds.
• Must maintain a neat, clean and well-groomed appearance per TGA standards.

Responsibilities

• Know and follow all TGA policies & procedures.
• Welcome and greet guests.
• Make all guests feel comfortable and let them know you’re there to personally take care of them.
• Know regular guests by name, their preferences and their needs.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Know and follow laws for serving alcohol.
• Deliver food and beverages from kitchen and bar to guests in a timely manner.
• Perform side work at the start and end of each shift as required by service station assignment.
• Own your station and maintain clean service areas.
• Ensure a neat and clean station, check table-tops, polish silverware, water glasses, and wineglasses, wipe bases, check floor, wipe windowsills, chairs, windows, check salt & pepper, candles and flowers.
• Monitor and observe guests dining experience.
• Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist back servers with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Participate in proactive communication to help avoid and solve operational, HR, and financial issues.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Skills

Customer service

Teamwork

Hospitality

Positive attitude

Tools

POS system

Job description

The Global Ambassador in Phoenix is seeking friendly, professional servers to join our Lobby Bar team. You will welcome guests, learn preferences, take orders, and ensure timely delivery of food and beverages while upholding safety and service standards.

This role requires at least 2+ years in a high-volume setting, a positive attitude, teamwork, and the ability to stand for long periods. We offer competitive compensation, comprehensive benefits for 25+ hours, and a dynamic hospitality