Lobby Attendant - PM Shift

DoubleTree by Hilton; Colorado Springs (CO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Sick leave pay

401(k)

Hilton employee discounts

Job summary

The DoubleTree by Hilton Colorado Springs is seeking a Hotel Lobby Attendant to maintain a clean, welcoming public area and support guest needs. You will help with inquiries, restock supplies, and coordinate with front desk and housekeeping to ensure a seamless guest experience.

Responsibilities include cleaning lobby spaces, restocking essentials, and assisting with event setups as needed. A high school diploma is preferred and weekend availability may be required.

Qualifications

• High school diploma or GED preferred.
• Experience in hospitality or customer service is a plus.

Responsibilities

• Clean, dust, vacuum, and polish lobby areas and surfaces.
• Sanitize public restrooms and restock supplies.
• Assist guests with inquiries and guest amenities.
• Coordinate with front desk and housekeeping for smooth operations.

Skills

Attention to detail

Team player

Customer service

Education

High school diploma or GED

Job description

The Hotel Lobby Attendant (often tied to housekeeping or guest experience departments) is responsible for maintaining a clean, safe, and welcoming public environment that forms a guest's first impression of the property.

The Lobby Attendant keeps all public-facing and back-of-house areas spotless, restocks necessary supplies, assists guests with inquiries or small requests, and coordinates closely with the front desk and housekeeping teams.

Core Responsibilities & Duties

• Clean, dust, vacuum, and polish the main lobby, hallways, elevators, stairwells, and glass surfaces.
• Sanitize and maintain public restrooms, frequently replenishing paper products, soap, and towels.
• Service amenity areas such as the business center, fitness center, pool area, and lobby coffee/refreshment stations.
• Empty trash cans, ash trays, and recycling bins throughout public and associate spaces.

Guest Service & Support:

• Greet arriving or passing guests warmly and maintain a professional demeanor.
• Provide directions, answer hotel-related questions, or direct guests to appropriate staff.
• Deliver requested guest amenities (such as extra towels, cribs, rollaway beds, or irons) promptly.
• Assist with special event or meeting room setups, furniture moving, and breakdowns as needed.

Maintenance & Operations:

• Report maintenance issues (e.g., broken lights, damaged furniture, or plumbing leaks) to the engineering or housekeeping supervisor.
• Restock housekeeping carts, closets, and supply storage areas.
• Follow all safety, chemical handling, and OSHA guidelines.

Education:

• A high school diploma or GED is often preferred, though many hotels offer on-the-job training.

Experience:

• Prior housekeeping, janitorial, or customer service experience in a hotel or hospitality setting is a strong plus.

Skills:

• Strong attention to detail and pride in presentation.
• Ability to work independently and as part of a team.
• Friendly, approachable customer service and communication skills.

Physical Demands:

• Ability to stand and walk for extended periods (4+ to 8 hours per shift).
• Ability to bend, stoop, reach, push, pull, and lift/carry supplies or equipment (frequently up to 25–50 lbs. Flexibility to work varied shifts, including weekends, holidays, and mornings/evenings.

Compensation

$15.16 - $15.75 hourly

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

Competitive Wages, Sick Leave Pay, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.