Lobby Attendant (Part Time)

Royallahainaresort; Providence (RI); On-site; USD 10,000 - 60,000; Part time

Job summary

A landmark hotel in Providence, Rhode Island is seeking a PM Lobby Attendant to ensure clean and attractive public areas. This entry-level position involves engaging with guests and maintaining high standards of cleanliness. Ideal candidates will have a High School Diploma and be service-oriented.

Qualifications

• Experience in a hotel or a related field preferred.
• Must be able to read chemical labels.
• Bilingual is helpful but not required.

Responsibilities

• Maintain cleanliness of public areas in the hotel.
• Respond to guest requests in a timely manner.
• Comply with safety regulations and hotel standards.

Skills

Attention to detail

Customer service

Cleaning skills

Communication

Teamwork

Education

High School Diploma

Tools

Floor machine operation

High-speed buffer

Extractor

Shampoo machine

Vacuum

Duster/rags

Window cleaner

Job description

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Graduate Providence

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

PM Lobby Attendant

The PM Lobby Attendant is responsible for maintaining clean and attractive public guest areas and facilities throughout the hotel, while following company standards and safety procedures. Nights and weekends required.

Responsibilities

• Knowledge of cleanliness standards.
• Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
• Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner
• Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies
• Maintain adequate supplies and amenities in public areas
• Remove trash from offices, employee cafeteria and front desk whenever necessary
• Deliver guest requested items to appropriate locations as directed
• Satisfactorily perform routine cleaning in public areas, including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet. Public areas include all areas of the hotel visible to the guest(s) including the lobby, front entrance area, 2nd & Mezzanine Floor lobby areas and hallways, etc.
• Report all lost and found items to Housekeeping Supervisor immediately
• Routinely clean ash urns as directed
• Routinely clean public bathrooms including guest bathrooms in public areas of the hotel (i.e. 2nd and 17th floor), employee locker rooms and employee restrooms.
• Routinely clean employee cafeteria
• Routinely clean fitness center
• Perform deep cleaning tasks as scheduled and assigned
• Promptly report any deficiencies and maintenance needs in work area
• Assist room attendants, as directed with completion of their work
• Maintain cleanliness and order of the chemical closet(s) and promptly report any deficiencies. Handle, store and label all hazardous substances according to state and federal regulations
• Vacuum/Shampoo carpet in public areas
• Responsible for floor care (vacuuming, buffing waxing, etc.)
• Maintain cleanliness of hotel elevators including cleaning tracks, buffing & polishing floors, cleaning mirrors, brass and wood, etc.
• Remove gum, wall spot; wipe glass, pictures, windows, etc.
• Maintain employee's areas including locker rooms and service hallways/stairwells, employee entrance so they are clean and in orderly condition
• Immediately report all suspicious occurrences and hazardous conditions
• Maintain cleanliness and safety of work areas at all times
• Practice safe work habits at all times, avoid injury to self and others, including the safe operation of all power-driven machinery
• Refresh a "pick-up" (stay over refresh, room change, transfer, etc.) room as required
• Thoroughly clean and restock guestrooms as assigned on pm shift. Complete all guestroom cleaning requirements when completing a guestroom assignment.
• Report all borrowed items (refrigerators, microwaves, hairdryers, etc.) to House person for safe return back to Housekeeping Supervisor/Manager.
• Complete projects as assigned
• Follow all procedures as outlined by the Director of Housekeeping.
• Other duties as required
  
  

Qualifications

• High School Diploma and/or experience in a hotel or a related field preferred
• Able to follow simple verbal and written instructions
• Able to read and understand chemical labels
• Bilingual helpful but not required
• Knowledge of floor machine operation helpful
• Able to use High speed buffer, marble polisher, extractor and shampoo machine, vacuum, duster/rags, window cleaner, furniture polish, all purpose cleaner, cream cleanser, mop, hand vacuum, extension cord, etc.
• Long hours sometimes required.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Bends stoops and reaches to perform routine job tasks
• Ability to work in heat
• Must be able to convey information and ideas clearly and have good verbal communication skills
• Must have high quality standards for production with guest service focus
• Must be organized and efficient
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Must be able to communicate consistently and clearly with and handle requests of internal and external guests
• Must be a good team player
• Must be able to work productively with little to no supervision
• Must be trustworthy and reliable
  
  

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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