Lobby Attendant

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑admin

Training, development, and career

Job summary

Concord Hospitality Enterprises seeks a Lobby Attendant to maintain the hotel lobby and public spaces, ensuring a clean, safe, and welcoming environment for guests and associates. You will also support laundry and delivery of guest amenities while coordinating with Front Desk on suite status changes.

The role requires prior housekeeping or hospitality experience, strong attention to detail, teamwork, and the physical ability to lift/move supplies.

Qualifications

• Requires prior housekeeping or hospitality experience preferred.
• Demonstrates strong attention to detail and organizational skills.
• Able to work independently and as part of a team.
• Physical ability to perform cleaning tasks and lift/move supplies.
• Must be flexible for varied shifts, including weekends and holidays.
• Committed to guest service and safety standards.

Responsibilities

• Maintain cleanliness of lobby and public areas, including restrooms, pool, and exercise room.
• Replenish supplies and remove trash in guest and associate spaces.
• Assist with laundry support and delivery of guest amenities (cribs, roll-away beds).
• Communicate suite status changes with Front Desk and respond to guest requests.
• Support pool and spa upkeep in line with health and safety regulations.

Skills

Attention to detail

Teamwork

Independence

Physical ability to lift/move

Flexibility

Guest service

Safety awareness

Job description

Description

As a Lobby Attendant, you will be responsible for maintaining the cleanliness and order of the hotel’s lobby and public spaces, ensuring a safe and welcoming environment for guests and associates.

Responsibilities

• Maintain overall cleanliness of lobby and public areas, including restrooms, pool, and exercise room.
• Replenish supplies and remove trash as needed throughout guest and associate spaces.
• Assist with laundry support and delivery of guest amenities such as cribs and roll‑away beds.
• Communicate suite status changes with the Front Desk and courteously respond to guest requests.
• Support pool and spa upkeep in compliance with health and safety regulations.

Qualifications

• Prior housekeeping or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Physical ability to perform cleaning tasks and assist with lifting or moving supplies.
• Flexibility to work varied shifts, including weekends and holidays.
• Commitment to guest service and safety standards.

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We support diversity and inclusion through our mission to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality