Lobby Attendant

Garden of the Gods Collection; Colorado Springs (CO); On-site; USD 30,000 - 42,000; Full time

Job summary

Garden of the Gods Resort and Club is seeking a Lobby Attendant to maintain pristine public and employee spaces in a luxury resort setting. You will sanitize restrooms, restock supplies, dust fixtures, and ensure guest areas reflect the property's high standards.

As part of the housekeeping team, you will operate cleaning equipment safely, greet guests with the STRATA service mindset, and assist with cross-departmental needs to enrich each guest's stay in Colorado Springs.

Qualifications

• Experience in housekeeping or guest services preferred.
• Valid Driver's License required to operate shuttle or transport.
• CPR and food-safety certifications may be required.

Responsibilities

• Maintains all public and employee restrooms, restocks supplies as needed.
• Sanitizes public areas using electrostatic fogger and maintains pool, gym and spa areas.
• Dusts fixtures, art, and furniture and ensures guest amenities are stocked.
• Greets guests and delivers service standards with a positive attitude.
• Communicates needs to supervisor and collaborates with other departments.

Education

Valid Driver's License

CPR Certification

Food Protection Manager Certification

Food Handler Certification

Alcohol Server/Seller Certification

Job description

Position Purpose & Summary

Reporting to Director of Housekeeping, the Lobby Attendant is responsible for maintaining all public and employee areas by ensuring that they are clean, sanitized, and stocked accordingly. This position also ensures that the public spaces are in excellent condition for our members and guests.

Essential Functions:

• Maintains all employee and guest restrooms by cleaning, sanitizing, and restocking as needed.
• Maintains proper levels of towels or hand towels in the fitness area, locker rooms, and restrooms.
• Dust all public area fixtures, art, and furniture.
• Ensures proper levels of towels at all pool facilities.
• Uses electrostatic fogger to sanitize all public spaces and sanitizes all public areas by following proper protocols.
• Sanitizes public areas including the Pool, Gym, Kissing Camels, Spa, and Wellness center and restocks supplies as needed.
• Vacuums all hallways, elevators, and restrooms.
• Cleans and sanitizes restrooms and empties trash from restrooms, locker rooms, offices, and public areas.
• Maintains proper levels of guest supplies and other amenities in the locker rooms.
• Communicates needs to supervisor
• Offers all assistance possible to guests.
• May perform other housekeeping duties as required.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills:

none

1. Formal Education and Job-Related Experience:

• Previous cleaning experience beneficial

1. License, Registration, and/or Certification Required:

Valid Driver's License

External and Internal Personal Contact:

1. Communications:

• Daily – Communicate with guests, supervisor, housemen, laundry and front desk
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

• Valid Driver's License
• CPR Certification
• Food Protection Manager Certification
• Food Handler Certification
• Alcohol Server/Seller Certification

Position Analysis/Specifications:

• Sitting
• Standing
• Walking
• Bending Over
• Crawling
• Reaching
• Crouching
• Kneeling
• Balancing
• Pushing / Pulling
• Lifting / Carrying: 10 lbs. or less
• 11 to 25 lbs.
• 26 to 50 lbs.
• 51 to 70 lbs.
• Manual Dexterity
• Fine Motor Skills
• Gross Motor Skills
• Eye / Hand Coordination
• Near Vision
• Far Vision
• Color Recognition
• Hearing

Environmental Factors:

Environmental factors may include indoor and outdoor settings with overhead lighting and outdoor lighting. Significant portions (more than 80%) of daily assignments involve standing, bending, walking, reaching, pushing, pulling and application of manual skills requiring motor coordination in combination with finger dexterity, e.g., cleaning with brushes, rags, vacuum, mop and other machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

• Working Outside
• Working Inside
• Working Alone
• Working Closely with Others
• Excessive Cold / Heat
• Excessive Humidity / Dampness
• Noise / Vibrations
• Working Above Ground
• Working Below Ground
• Working with Chemicals / Detergents / Cleaners
• Working Around Fumes / Smoke / Gas
• Walking on Uneven Surfaces
• Operating Motorized Equipment or Vehicles
• Working Around/Near Machinery/Motorized Equipment
• Climbing on Scaffolds or Ladders
• Continuous use with a Computer and Keyboard

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.