Lobby Attendant

Benchmark TAMU, LLC; College Station (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

401k with company match

Health benefits

Paid time off

Tuition reimbursement

Employee discounts at Pyramid hotels

Job summary

Pyramid Global Hospitality is seeking a Lobby Attendant for the TexasA&M Hotel and Conference Center in College Station, TX. This role focuses on keeping lobby spaces, restrooms, and public areas clean and welcoming for guests, with emphasis on hospitality and teamwork.

The position offers comprehensive benefits and requires availability across a 24/7 operation, including game days and high-occupancy events. Join a culture committed to excellence and guest-focused service.

Qualifications

• Housekeeping experience desirable.
• Neat, pleasant personality.
• Time management skills and the ability to work independently.
• Ability to work on feet for 8 hours a day.
• Ability to communicate effectively and professionally.

Responsibilities

• Maintain cleanliness of lobby areas, public restrooms, team member restrooms, and property offices.
• Engage with guests during shift in a pleasant manner.
• Walk all assigned floors at beginning and end of shift to collect trash.
• Clean and maintain public restrooms, lounge areas, and hallways.
• Light laundry duty and respond to guest requests when necessary.
• Follow PPE standards and COVID-related property standards.

Skills

Housekeeping experience

Neat, pleasant personality

Time management

Ability to work on feet for 8 hours

Effective communication

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes BenchmarkResorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, CondéNast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Embark on a fulfilling career at the TexasA&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000sqft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!

Comprehensive benefits

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non‑hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio

Additional Full‑time Benefits

• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

What you will have an opportunity to do: CULTURE & CHARACTER

All team members of the TexasA&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to “Be the Difference” in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:

• Positivity– We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
• Respect– We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
• Integrity– We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
• Dedication– We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
• Excellence– We always strive to make today a little better than yesterday.

JOB DESCRIPTION

The Lobby Attendant is responsible for maintaining the cleanliness of the lobby areas, public restrooms, team member restrooms, and property internal offices.

COMPENSATION & BENEFITS

Starts at $14.00 per hour, increases to $15.00 per hour after first 6 months. Paid biweekly (every two weeks)

• Extensive health benefits
• Paid time off
• Retirement
• Tuition reimbursement
• Employee discounts at hundreds of US and international properties

SCHEDULE

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work TexasA&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. Part‑time: 8‑29 hours per week depending on level of business forecasted. Days of week/weekend scheduled will vary depending on level of business forecasted.

ESSENTIAL FUNCTIONS

Able to use hotels mobile device for service and work orders via hotel application Engage with guests during shift in a pleasant manner Work as a team to accomplish the goal of Hotel&ConferenceCenter cleanliness standards Walk all assigned floors at beginning and end of shift to collect trash. Clean and maintain public restrooms including but not limited to floors, toilets, sinks, stalls, urinals, etc. Ensure cleanliness of all public areas including lounge areas and hallways by spot cleaning, sweeping, dusting, mopping, vacuuming, and sanitizing. Light Laundry duty. Completing guest requests when necessary. Immediately respond to urgent requests such as spills. Ensure Heart of House is clean in addition to public areas including but not limited to employee restrooms, hallways, lockers, and closet. Able to comply with proper PPE standards regarding chemicals and bodily fluids. Able to follow the property standards and those set forth regarding COVID

• Engage with guests during shift in a pleasant manner
• Work as a team to accomplish the goal of Hotel&ConferenceCenter cleanliness standards
• Walk all assigned floors at beginning and end of shift to collect trash.
• Clean and maintain public restrooms including but not limited to floors, toilets, sinks, stalls, urinals, etc.
• Ensure cleanliness of all public areas including lounge areas and hallways by spot cleaning, sweeping, dusting, mopping, vacuuming, and sanitizing.
• Light Laundry duty.
• Completing guest requests when necessary.
• Immediately respond to urgent requests such as spills.
• Ensure Heart of House is clean in addition to public areas including but not limited to employee restrooms, hallways, lockers, and closet.
• Comply with proper PPE standards regarding chemicals and bodily fluids.
• Follow property standards and those set forth regarding COVID.

QUALIFICATIONS

• Housekeeping experience desirable
• Neat, pleasant personality
• Time management skills and the ability to work independently
• Ability to work on feet for 8 hours a day
• Ability to communicate effectively and professionally
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position, and navigate carts weighing up to 100lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Lift, carry and position loads of at least 50lbs.

Equality statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes BenchmarkResorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, CondéNast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.