Lobby Ambassador

Allied Universal; Atlanta (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Job summary

Allied Universal is hiring a Lobby Ambassador in Sandy Springs, GA. The role greets employees, visitors, and guests, delivering exceptional hospitality while ensuring access control and safety.

This full-time position emphasizes customer care and security awareness in a dynamic facility environment. The Lobby Ambassador will manage visitor registration, operate security systems, and coordinate with supervisors and management to maintain a welcoming and secure lobby.

Qualifications

• High school diploma or equivalent or five years of verifiable work experience.
• Minimum three years in front-facing customer service.
• Minimum one year of security experience.
• Excellent oral and written interpersonal communication and customer service skills.
• Attention to detail and situational awareness.
• Ability to work independently with little supervision.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Serve as the primary lobby point of contact, greeting employees, tenants, visitors, vendors, contractors, and guests.
• Deliver hospitality and customer service while balancing access control, security, and safety requirements.
• Operate visitor management, access control, and related security systems.
• Verify visitor registration, identity, authorization, and VIP procedures as required.
• Maintain situational awareness and report security concerns promptly.
• Respond to incidents and emergencies following site protocols.
• Assist with evacuations and post-event documentation.
• Support facility operations by inspections and reporting issues promptly.
• Assist occupants with directions and general inquiries with professionalism.

Skills

Customer service

Security experience

Interpersonal skills

Time management

Independent work

Education

High school diploma

Five years verifiable work experience

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Lobby Ambassador. The Lobby Ambassador will serve as the face of the facility and the first impression for all employees, tenants, visitors, vendors, contractors, and guests. This position combines world-class customer service with proactive security practices to create a safe, welcoming, and professional environment. As a trusted representative of both Allied Universal and the client, the Lobby Ambassador is responsible for delivering exceptional hospitality while ensuring compliance with all security, access control, and safety procedures. Every interaction should leave individuals feeling welcomed, valued, assisted, and secure.

The success of a Lobby Ambassador is measured not only by maintaining a secure environment, but by creating a positive and memorable experience for every employee, visitor, tenant, vendor, and guest who enters the facility.

Location: Sandy Springs Ga 30328

Employment Type: Full Time

Starting Base Pay Rate: $20.50 / hour

RESPONSIBILITIES:

• Serve as the primary lobby point of contact, greeting employees, tenants, visitors, vendors, contractors, and guests


• Deliver exceptional hospitality and customer service while balancing access control, security, and safety requirements


• Operate visitor management, access control, radio, surveillance, and related security systems in accordance with site procedures


• Verify visitor registration, identity, authorization, credentials, escorts, host notifications, and VIP or Executive Leadership procedures as required


• Maintain situational awareness, monitor lobby activity, identify suspicious behavior or unauthorized access attempts, and report security concerns immediately


• Respond to incidents, emergencies, safety issues, and operational concerns, including notifying supervision, client management, ESOC, emergency services, or first responders as appropriate


• Follow site-specific emergency response protocols and assist with evacuations, accountability, emergency communications, responder access, and post-event documentation


• Support facility operations by conducting assigned inspections, observing hazards or maintenance concerns, maintaining entrance security, and communicating issues promptly


• Assist occupants with directions, information, wayfinding, service requests, and general inquiries while demonstrating patience, empathy, inclusion, and customer care


• Maintain accurate, factual, and proprietary records, reports, visitor information, incident documentation, and daily activity or shift reports

QUALIFICATIONS:

• Must possess one or more of the following:
  
  
  • Must possess a high school diploma or equivalent, or five (5) years of verifiable work experience
  
  
  • Licensing requirements are subject to state and local laws and regulations and may be required prior to employment
  
  


• Minimum of three (3) years of experience in a front-facing customer service role


• Minimum one (1) year of security experience


• Excellent oral and written interpersonal communication and customer service skills


• Attention to detail and situational awareness


• Ability to work independently with little supervision


• Ability to multi-task, prioritize, and manage time effectively


• Ability to assess situations and make sound decisions


• Intermediate computer skills and ability to utilize technology platforms


• Ability to handle both common and crisis situations efficiently

PREFERRED QUALIFICATIONS:

• Prior military or law enforcement experience


• Hospitality, concierge, executive reception, or customer experience background

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Company's retirement plans


• Seven holidays annually paid at time and a half, if worked


• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.