Loans & Distributions Specialist

CPS, Inc.; Pennsylvania; Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Remote work flexibility

Health, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

CPS, Inc. is seeking a Retirement Loans & Distributions Specialist for a remote role in the United States. The role involves processing loans, withdrawals, rollovers, and distributions, ensuring compliance with plan provisions and IRS regulations while delivering high-quality participant service.

The ideal candidate has 1–3 years in retirement services or related fields and strong attention to detail, with knowledge of 401(k) plans. Remote work flexibility and comprehensive benefits are provided.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-3 years in retirement services, financial services, benefits administration, or related field preferred.
• Knowledge of 401(k), 403(b), or other qualified retirement plans is a plus.
• Strong attention to detail and organizational skills.

Responsibilities

• Process retirement plan loan requests, hardship withdrawals, in-service distributions, and rollover transactions.
• Review participant documentation for completeness and compliance with plan guidelines and regulatory requirements.
• Respond to participant, employer, and advisor inquiries regarding loan and distribution options, processing requirements, and transaction status.
• Maintain accurate records and documentation within internal systems.
• Ensure transactions are completed within established service-level agreements and quality standards.
• Research and resolve participant issues, discrepancies, and escalated cases.
• Collaborate with internal departments to ensure efficient processing and issue resolution.
• Stay current on retirement plan regulations, policies, and industry best practices.
• Assist with audits, reporting, and special projects as needed.

Skills

Attention to detail

Analytical skills

Communication skills

Customer service

Organizational skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Job Title: Retirement Loans & Distributions Specialist (Remote)

Salary: Up to $60,000 annually + bonus + benefits

Position Summary

We are seeking a detail-oriented and customer-focused Retirement Loans & Distributions Specialist to support participants with retirement plan transactions. This role is responsible for processing loans, withdrawals, rollovers, and distributions while ensuring compliance with plan provisions, IRS regulations, and company policies. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to providing exceptional service.

Key Responsibilities

• Process retirement plan loan requests, hardship withdrawals, in-service distributions, and rollover transactions.
• Review participant documentation for completeness and compliance with plan guidelines and regulatory requirements.
• Respond to participant, employer, and advisor inquiries regarding loan and distribution options, processing requirements, and transaction status.
• Maintain accurate records and documentation within internal systems.
• Ensure transactions are completed within established service-level agreements and quality standards.
• Research and resolve participant issues, discrepancies, and escalated cases.
• Collaborate with internal departments to ensure efficient processing and issue resolution.
• Stay current on retirement plan regulations, policies, and industry best practices.
• Assist with audits, reporting, and special projects as needed.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 1-3 years of experience in retirement services, financial services, benefits administration, or a related field preferred.
• Knowledge of 401(k), 403(b), or other qualified retirement plans is a plus.
• Strong attention to detail and organizational skills.

Benefits

• Competitive salary up to $60,000 annually.
• Comprehensive health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and company holidays.
• Remote work flexibility.
• Professional development and career growth opportunities.