BMW Genius

hendrick; South Carolina; In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Rick Hendrick BMW Charleston is seeking a Delivery Specialist to welcome customers, coordinate vehicle handover, and ensure a seamless dealership experience. You will demonstrate features, verify vehicle readiness, and guide customers through the paperwork and options.

This role requires strong communication, attention to detail, and the ability to personalize demonstrations. You will work with service and sales teams to ensure CSI targets are met and customers leave with confidence.

Competenze

• High school diploma required or equivalent.
• Prior customer service experience a plus.
• Strong communication and organizational skills.

Mansioni

• Coordinate vehicle delivery with the customer.
• Ensure vehicle is detailed, fueled, and ready for handover with required accessories.
• Demonstrate interior and exterior features and tailor the delivery to the customer.
• Explain warranties and all documents and complete registration per manufacturer guidelines.
• Present keys and relevant documents to the customer and guide them through the process.
• Collaborate with managers to maintain high customer satisfaction and CSI targets.

Conoscenze

Customer service

Communication

Interpersonal skills

Multitasking

Formazione

High School Diploma

Strumenti

Microsoft Office

Descrizione del lavoro

Rick Hendrick BMW Charleston

Location: 1518 Savannah Hwy, Charleston, South Carolina 29407

Summary: Responsible for introducing customers to their new cars and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Coordinates delivery with customer
• Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
• Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer's needs
• Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities
• Explain warranties and all documents
• Complete necessary customer registration according to manufacturer guidelines
• Familiarize customer with Service department personnel and Service areas
• Present keys and relevant documents to customer.
• Works closely with department managers to ensure customer satisfaction
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience:

• o Accounting
• √ Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience:

• √ up to 3 years
• o 3-5 years
• o 5+ years

Education/Experience:

Prior customer service experience in addition to strong technology and organizational skills.

Certificates and Licenses:

• √ Valid Driver's License
• o Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office Products. Strong ability to understand and demonstrate technology to customers.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands:

Duties are performed throughout the dealership but mainly in Sales showroom. Heavy standing work. Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities, indoors and outdoors. Due to the nature of this position, employee may be exposed to various work environments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day