Loan Support Specialist

Colorado Credit Union

Littleton (CO)

On-site

USD 28,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision Insurance

401k Employer Contributions & Match

Paid Time Off

Company Paid Holidays

Annual Bonus Based on Company Perfor m

Monthly Incentives Based onPerformance

Job summary

Colorado Credit Union is seeking a Loan Support Specialist to provide administrative and member service support for loan-related documentation and collateral records. The role focuses on title administration, lien perfection, document management, and regulatory compliance while delivering exceptional service to members and dealerships.

Responsibilities include posting payoffs, processing title work, handling liens, and aligning with loan processing to ensure proper filings.

Qualifications

High school diploma or GED.
One year of similar or related experience is preferred.
Experience in financial institutions is preferred.

Responsibilities

Post payoffs and release liens/mail out titles.
Receive, log, and process all incoming title work and submit to DMV.
Receive, index, and maintain title documentation; follow-up on outstanding titles.
Assist in answering inquiries regarding titles.
Independently work with members, DMV, dealerships, and other sources to timely perfect liens and handle lien rejections.
Run GAP and extended warranty reports; process GAP and warranty refunds.
Coordinate with loan processing staff to handle all necessary vehicle title documentation to ensure proper filing of lien.
Work closely with Loan Support Manager to improve processes, procedures, and efficiencies across all interactions from Financial Service Specialists to processors.

Skills

Courtesy

Communication

Customer service

Document management

Attention to detail

Education

High school diploma or GED

Job description

Job Details

Job Location: 10026 W San Juan Way - Littleton, CO 80127

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $20.00 - $21.75

HourlyTravel Percentage: None

Job Shift: Day

Job Category: Banking

GENERAL PURPOSE

The Loan Support Specialist performs administrative, operational, and member service support as it pertains to loan-related documentation and collateral records. This position is primarily responsible for title administration, lien perfection and release, document management, and regulatory compliance while dealing with exceptional service to members, dealerships, government agencies, and coworkers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lives CCU’s service standards and core values: Be the Advocate. Embrace Curiosity. Be Compassionate.
Post all payoffs and release liens/mail out titles.
Receive, log, and process all incoming title work and submit to DMV.
Receive, index, and maintain title documentation; follow-up on outstanding titles.
Assist in answering inquiries regarding titles.
Independently work with members, DMV, dealerships, and other sources to timely perfect liens and handle lien rejections.
Run GAP and extended warranty reports; process GAP and warranty refunds.
Coordinate with loan processing staff to handle all necessary vehicle title documentation to ensure proper filing of lien.
Work closely with Loan Support Manager to improve processes, procedures, and efficiencies across all interactions from Financial Service Specialists to processors.
Support promotions and strategies to meet credit union’s goals.
Recording and release of documents, such as mortgage assignments, trust deeds, and contracts affecting condition of title and property.
Perform quality control reviews and audit loan documentation.
Responsible for the processing & distribution of member’s loan coupons.
Process incoming and outgoing mail as it pertains to title work.
Provide assistance with photocopying, faxing, filing and distribution of information/documents when needed.
Maintain compliance with all credit union policies and applicable local, state, and federal regulations, including BSA/AML, OFAC, and Fair Lending requirements.
Participate in Credit Union business development and community relations activities.
Adhere to all service standards as outlined in the Credit Union’s policies and procedures.
Perform special projects and other duties as needed or requested.

KNOWLEDGE, SKILL AND ABILITY

Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Pleasant with others on the job and displays a good-natured, cooperative attitude. Greets visitors, uses professional language, speaks clearly and distinctly, and relays information appropriately.

EDUCATION, FORMAL TRAINING, AND EXPERIENCE

High school diploma or GED.
One year of similar or related experience is preferred.
Experience in financial institutions is preferred.

WORK ENVIRONMENT/PHYSICAL ACTIVITES

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will often be required to move around for a majority of the day. The employee must occasionally lift and/or move up to 25 pounds.

Additional InformationENEFITS

This position is eligible for the following benefits: