Loan Specialist - Springfield, MO

First Residential Independent Mortgage; Springfield (MO); On-site; USD 45,000 - 80,000; Full time

Job summary

First Residential Independent Mortgage is seeking a Loan Specialist to guide borrowers through the home loan journey, from initial eligibility to closing. Training is provided, and prior mortgage experience is a plus but not required.

You’ll work with a marketing team generating interested leads, primarily calling motivated borrowers. Expect a base salary with attractive commission, with earning potential ranging from the mid five figures to over six figures for top performers.

Qualifications

• Master Communicator: exceptional written and interpersonal communication.
• Champion of Integrity: integrity is central to every interaction.
• Embrace the Grind: thrives in persistent, repetitive tasks and sales cycles.
• Team Dynamo: collaborative by nature, delivers top‑tier support.
• Self‑Propelled Achiever: sets ambitious goals and drives results.
• Problem‑Solving Maestro: quick wit and sharp instincts to resolve issues.
• Adaptable Dynamo: excels in a fast‑paced, changing environment.

Responsibilities

• Engaging with borrowers, understanding their goals, and providing expert guidance to ensure they feel informed, confident, and ready to move forward.
• Running their credit through an online system and helping them find the right loan for their situation.
• Walking borrowers through the loan process, explaining everything clearly, and helping them get the right rates and terms.
• Handling all the paperwork and keeping the borrower’s file on track until the loan is officially closed.
• You’ll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation.
• And on top of that, you’d be contributing to the team’s success by jumping in wherever you’re needed. Collaboration with internal and external parties is critical to this role.

Skills

Master Communicator

Integrity-driven

Persistence

Team player

Self-motivated

Problem-solving

Adaptability

Job description

Whether you come from a background in sales, business development, hospitality, or retail, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

About The Role:

As a Loan Specialist, you'll be the friendly voice guiding and educating our borrowers on the home loan process. You'll initiate the first step in the home buying journey and set the stage for a successful partnership. Our marketing team works hard to bring in fresh leads, so most of the time, you’re calling people who are already interested rather than cold-calling strangers. It’s demanding, for sure, but there’s something really rewarding about knowing you’re helping someone secure their dream home.

Don’t have a mortgage background? No sweat - this role is an entry level position within our company where mortgage experience is a plus but not a necessity.

Loan Specialist Schedule and Hours:

• M-F between 7am-5pm
• 1-2 Saturday shifts per month, 4 hours each

Flex Loan Specialist Schedule and Hours:

• M-F between 12pm-10pm, hours may vary
• 2 weekends per month

Here’s a snapshot of what you’d be doing:

• Engaging with borrowers, understanding their goals, and providing expert guidance to ensure they feel informed, confident, and ready to move forward.
• Running their credit through an online system and helping them find the right loan for their situation.
• Walking borrowers through the loan process, explaining everything clearly, and helping them get the right rates and terms.
• Handling all the paperwork and keeping the borrower’s file on track until the loan is officially closed.
• You’ll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation.
• And on top of that, you’d be contributing to the team’s success by jumping in wherever you’re needed. Collaboration with internal and external parties is critical to this role.

Unlock your earning potential with a competitive base salary and attractive commission structure, offering potential earnings of $45,000-$80,000/year. That’s just the beginning! Our top performers consistently exceed the upper limits of this range, thanks to performance incentives designed to reward your hard work and dedication. If you’re driven to succeed and ready to go above and beyond, come join this dynamic team!

One important thing—you’d need to be NMLS licensed (but we can help you get that when you start).

About you:

• Master Communicator: You possess exceptional written and interpersonal communication skills, effortlessly weaving persuasive narratives to engage clients.
• Champion of Integrity: Integrity isn't just a word to you; it's the cornerstone of every interaction, reflecting a deep‑stated commitment to uplift and empower those around you.
• Embrace the Grind: You thrive in an environment that demands persistence and are undeterred by repetitive tasks, viewing them as opportunities to refine your sales acumen.
• Team Dynamo: Collaborative by nature, you revel in the camaraderie of teamwork, delighting in delivering top‑tier support and services to your colleagues and clients alike.
• Self‑Propelled Achiever: Driven by an inner fire, you set ambitious goals and stop at nothing to conquer them, continuously pushing the boundaries of your own success.
• Problem‑Solving Maestro: Armed with quick wit and sharp instincts, you possess a knack for swiftly resolving issues, ensuring seamless operations in even the most tumultuous environments.
• Adaptable Dynamo: You excel in the dynamic whirlwind of a fast‑paced environment, thriving on change and emerging stronger with every challenge.

About Us:

We started First Residential Independent Mortgage to make homebuying more authentic. Your heart and dedication will help us get there. First Residential is part of the Veterans United family of companies (with a combined $23 billion+ in closed loan volume in 2020). Fueled by VU’s mortgage experience yet specialized in conventional and FHA Loans, First Residential’s the perfect place to launch your career. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to homebuyers and their families. And we always seek to lift up people and communities across the country.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.