Loan Solutions Advisor — Growth, Rewards & Impact

Jobtome; Kettering (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock Purchase Plan

Tuition reimbursement

Paid time off

Job summary

OneMain is seeking a Loan Sales Specialist to engage customers and guide them through the loan process. The role emphasizes listening to needs, delivering tailored financing solutions and maintaining compliance across channels, including phone, email, chat, and in-house systems.

The position is on-site in the United States with a Monday–Friday schedule and occasional extended hours, including Saturdays. A HS diploma or GED is required, with preferred experience in sales, collections or customer

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain is seeking a Loan Sales Specialist to engage customers and guide them through the loan process. The role emphasizes listening to needs, delivering tailored financing solutions and maintaining compliance across channels, including phone, email, chat, and in-house systems.

The position is on-site in the United States with a Monday–Friday schedule and occasional extended hours, including Saturdays. A HS diploma or GED is required, with preferred experience in sales, collections or customer