Loan Solutions Advisor

OneMain Financial Group; Clinton (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and wellbeing options including

401(k) matching

Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial Group in Clinton, TN is hiring Loan Sales Specialists who listen to customer needs and provide access to friendly, fast, and affordable financing for life’s expenses. You will thrive in a competitive environment with rewards for individual and team success, plus opportunities for professional development.

The role involves handling multiple customer interactions via phone, email, chat, and our in-house systems; guiding customers through loan processes; and ensuring compliance

Qualifications

• High School Diploma or GED.
• Sales, Collections or Customer Service experience.
• Bilingual - Spanish (preferred).

Responsibilities

• Multitask and adapt to dynamic demands to ensure timely service.
• Exceed customer expectations through ease, empathy and encouragement while meeting branch goals.
• Develop new connections and maintain relationships with customers throughout the loan process and life cycle.
• Manage the life cycle of loans, including collections activities, while complying with laws and regulations.
• Engage with customers through phone, email, chat and in-house systems.
• Educate customers on loan terms and optional insurance products.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group in Clinton, TN is hiring Loan Sales Specialists who listen to customer needs and provide access to friendly, fast, and affordable financing for life’s expenses. You will thrive in a competitive environment with rewards for individual and team success, plus opportunities for professional development.

The role involves handling multiple customer interactions via phone, email, chat, and our in-house systems; guiding customers through loan processes; and ensuring compliance