Loan Servicing Specialist I

Bank of Hope; Los Angeles (CA); On-site; USD 75,761,000 - 82,667,000; Full time

Benefits offered by this job

Bonus

Job summary

Bank of Hope is seeking a Loan Servicing Specialist I in Los Angeles to support the Business Lending Center. You will process loan boarding, closing, and document uploads, and manage loan servicing tasks including payments and disbursements.

The role requires a Bachelor’s degree and at least 1 year in banking; strong communication, analytical, and problem-solving skills are essential for handling sensitive inquiries and maintaining accurate records.

Qualifications

• Requires excellent written and oral communication; professional in person, writing, and phone.
• Strong analytical skills to define problems, collect data, and draw conclusions.
• Must think critically and develop solutions when needed.
• Ability to interact effectively with all levels of Bank personnel, departments, and customers.
• Knowledge of loan operations policies, banking regulations, and state/federal requirements.
• Proficient in interpreting technical instructions and handling complex data.

Responsibilities

• Process loan boarding, closing, scanning and input tickler into Global Wave.
• Upload final signed loan documents including CCR/CCM into Global Wave.
• Operate Loan Servicing window to receive loan payments.
• Process loan disbursements (Advance, Construction & Multi-Advance).
• Process demands, payoffs, and collateral release after payoff.
• Handle Loan Servicing Requests (system changes, impairment, non‑accrual, etc.).
• Input collateral information and upload into Global Wave.
• Manage vault filing and all invoices.

Skills

Banking knowledge

Communication skills

Analytical skills

Problem solving

Interpersonal skills

Critical thinking

Attention to detail

Education

Bachelor’s Degree

Tools

Global Wave

Job description

We are currently seeking a Loan Servicing Specialist I to support our Business Lending Center# Commercial Lending Center.

• Process loan boarding, closing, scanning and input tickler into Global Wave
• Upload final signed loan documentation including CCR (or CCM) into Global Wave
• Operate Loan Servicing window to receive loan payments
• Process Loan Advance and Construction & Multi Advance loan disbursements
• Process demands, payoffs, and paid off loan processing (collateral release)
• Process Loan Servicing Requests (system/Code changes, impairment, non-accrual, change of address, ACH/Auto payment setup, delinquent tax data, insurance tickler input, etc.)
• Input Collateral information and then upload into Global Wave
• Handle vault filing
• Handle all invoices

Job Qualifications/Requirements

• Minimum Education Level: Bachelor’s Degree
• Minimum Years of Experience: 1 year
• Combination of Experience and Education can meet the job requirements: Yes
• Required: No experience or minimum 1year of experience in banking industry.
• Required: Knowledgeable in Loan Operations policies and procedures.
• Required: Knowledgeable in banking, regulations and State/Federal Regulations.
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
• Required: Ability to interact effectively with all levels of Bank personnel, departments, and customers
• Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Required: Ability to identify problems and develop solutions when needed.
• Required: Ability to think critically.

The salary range for this full-time position is $26.44 - $28.85 hourly+ bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.