Loan Origin Senior Officer

Bbcnbank; Fort Lee (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Bank of Hope in Fort Lee, NJ seeks a Support Manager to oversee all loan operations—documentation, closing, funding boarding, collateral monitoring, loan servicing and customer service. You will supervise origination staff, enforce policies, train team members, coordinate between lending departments, and ensure accurate information across the loan process.

The full-time role offers a salary range of $70,000 to $75,000 annually plus bonus and benefits, with compensation determined by experience

Qualifications

• Extensive knowledge in Loan Operations policies and procedures.
• Extensive knowledge of banking regulations and state/federal rules.
• Extensive knowledge in Fiserv System.

Responsibilities

• Manage activities related to loans including documentation, closing, funding, and servicing.
• Supervise loan operations staff and workflow.
• Enforce policies; review procedures for efficiency and productivity.
• Provide guidance and training to staff for career growth.
• Liaise between lending departments to ensure accuracy of information.
• Upload and review final signed loan documents into Global Wave (GW).
• Collateral follow-up and review; monitor daily accounts and GL balances.
• Troubleshoot and resolve system/processing issues; resolve escalated customer service issues.
• Understand loan accounting system for boarding of new, renewals, extensions, restructurings, and changes.
• Process/approve loan/GL tickets using online posting modules (TMS/Block-Infra).
• Handle daily callbacks for new/renewal/extension/modification and close non-post items.
• Fully understand loan structure and process of loan documentation, closing, funding and boarding.
• Self-process and review loan documentation, closing, funding, and boarding.
• Assign/Approve/review loan documentation, closing and boarding.
• Assist senior officers and loan operations staff as needed.
• Assist Manager with department projects including planning, testing, vendor communications and cross-training.
• Assist manager in creating and monitoring department procedures and manuals.
• Assist manager with vendor management cooperation.
• Attend trainings and seminars for continuing education.
• Provide mentoring and training to new and existing team members.

Skills

Loan Operations

Banking Regulations

FinServ Systems

Navigator

Laser Pro

Ethics & Conduct

Supervisory Skills

Attention to Detail

Confidentiality

Communication

Auditor Liaison

Education

College education

Credentials/Licenses

Tools

Fiserv System

Navigator

Laser Pro

Job description

• Support manager to manage all activities related to loans, including preparation of loan documentation, closing funding boarding, collateral monitoring, payment posting, life of loan servicing and Customer service.
• Supervise department workflow and loan origination staff.
• Ensure that all current policies and implemented and followed. Review procedures and recommend changes to increase efficiency as well as productivity.
• Provide guidance, motivation, and training to Loan Operation's officers and staff for their career growth and education.
• Act as a liaison between various lending departments to ensure accuracy and completeness of information.
• Upload and review final signed loan documents including CCR (or CCM) into Global Wave (GW).
• Collateral Follow up & Review.
• Review Daily Non-Post account/GL balance.
• Troubleshoot and resolve system / processing issues.
• Process/Service/Solve problem/Resolve escalated customer service issues.
• Understand loan accounting system to perform boarding of new, renewals, extensions, restructurings, and other changes and maintain accuracy of loan system.
• Process and approve loan/general ledger tickets using online posting system modules (TMS and/or Block-Infra) for funding and fee related.
• Call back daily New Loan/Renewal/Extension/Modification & Clear Non-Post accounts /GL balance/research outage in general ledgers and loans.
• Fully understand loan structure and process of loan documentation, closing, funding, and boarding.
• Self-process and review loan documentation, closing, funding, and boarding.
• Assign/Approve/review loan documentation, closing and boarding.
• Assist senior officers and loan operations staff as needed.
• Assist Manager with department and bank projects including planning, testing, validating, vendor communications and cross- training, etc
• Assist manager with the creating and monitoring department procedures and manuals covering department’s functional responsibilities.
• Assist manager for cooperation of vendor management.
• Attend trainings, meetings and seminars as assigned for continuing education.
• Provide mentoring, training, and assistance to new and existing team members.

Job Qualifications/Requirements

Education/Credentials

• Level of college education
• Credentials and/or licenses

Skills

• Required: Extensive knowledge in Loan Operations policies and procedures.
• Required: Extensive knowledge of banking, regulations, and State/Federal Regulations.
• Required: Extensive knowledge in Fiserv System
• Required: Experience with loan database software (Navigator) and loan documentation program (Laser Pro)
• Required: Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
• Required: Organizational ability with strong supervisory and management skills.
• Preferred: Ability to remain flexible to adapt to changes in the work environment.
• Required: Ability to study and apply new information.
• Preferred: Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
• Required: Ability to work accurately with close attention to detail.
• Required: Ability to maintain confidentiality of sensitive information.
• Required: Ability to work with co-workers, customers, punctuality, and accuracy.
• Required: Possess a work ethic that includes neatness, punctuality, and accuracy.
• Required: Exhibit a professional, businesslike appearance and demeanor.
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Preferred: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
• Required: Ability to interact effectively with all levels of Bank personnel, departments, and customers.
• Preferred: Ability to interact effectively and efficiently with internal and external auditors.

The salary range for this full-time position is $70,000.00 annually - $75,000.00 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.