Loan Servicing Specialist I

Coastal; Everett (WA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Coverage

Health Savings Account

Flexible Spending Accounts

Dental and Vision Insurance

Life Insurance

Long-Term / Short-Term Disability

Supplemental Benefits

401(k) Retirement Plan

Paid Time Off

Holidays

Job summary

Coastal is seeking a Credit Department Specialist in the Seattle area to support input and tracking of loan documentation issues and assist processors with credit duties. This hybrid role requires 2–3 days per week at our Silver Lake Branch, with candidates located in the greater Seattle area.

You will perform clerical tasks for commercial and consumer loans, process payments, payoffs, and collateral releases, and ensure regulatory compliance while delivering strong customer service.

Qualifications

• Proven effective verbal and written communication skills
• Ability to multitask and manage multiple tasks simultaneously
• PC experience navigating Windows and using multiple applications
• Experience with Windows-based software and Excel spreadsheets
• Cooperative, professional attitude with customers, lenders and co-workers
• Excellent attention to detail to ensure timely communication with customers

Responsibilities

• Calculate and process payoffs ensuring funds are applied to appropriate accounts
• Release collateral (reconveyances, partial releases, titles, UCC, etc.) relating to payoffs
• Process participation advances, payments, payoffs and wires, review reports and calculate participation percentages
• Process daily incoming mail, scan, file and update exceptions, request updated insurance on expired policies
• Serve as a customer service representative addressing payments, payoffs, balance information and related queries
• Pay bills for title, recording, appraisal, etc., update spreadsheets
• Work exception reports for outstanding documents, insurance, UCCs, etc.
• Complete Line of Credit advance requests
• Balance Loan Servicing GLs daily and monthly
• Book commercial and consumer loans to core system and disburse loan proceeds
• Scan new loan files as needed
• Create and maintain loan files
• Ensure compliance with all regulatory requirements
• Provide customer service in accordance with Coastal’s Core Values
• Other duties as assigned

Job description

Coastal is seeking a Credit Department Specialist in the Seattle area to support input and tracking of loan documentation issues and assist processors with credit duties. This hybrid role requires 2–3 days per week at our Silver Lake Branch, with candidates located in the greater Seattle area.

You will perform clerical tasks for commercial and consumer loans, process payments, payoffs, and collateral releases, and ensure regulatory compliance while delivering strong customer service.