Loan Servicing Representative I

Coastal; Everett (WA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Coverage

Health Savings Account

Flexible Spending Accounts

Dental and Vision Insurance

Life Insurance

Long-Term / Short-Term Disability

Supplemental Benefits

401(k) Retirement Plan

Paid Time Off

Holidays

Job summary

Coastal is seeking a Credit Department Specialist in the Seattle area to support input and tracking of loan documentation issues and assist processors with credit duties. This hybrid role requires 2–3 days per week at our Silver Lake Branch, with candidates located in the greater Seattle area.

You will perform clerical tasks for commercial and consumer loans, process payments, payoffs, and collateral releases, and ensure regulatory compliance while delivering strong customer service.

Qualifications

• Proven effective verbal and written communication skills
• Ability to multitask and manage multiple tasks simultaneously
• PC experience navigating Windows and using multiple applications
• Experience with Windows-based software and Excel spreadsheets
• Cooperative, professional attitude with customers, lenders and co-workers
• Excellent attention to detail to ensure timely communication with customers

Responsibilities

• Calculate and process payoffs ensuring funds are applied to appropriate accounts
• Release collateral (reconveyances, partial releases, titles, UCC, etc.) relating to payoffs
• Process participation advances, payments, payoffs and wires, review reports and calculate participation percentages
• Process daily incoming mail, scan, file and update exceptions, request updated insurance on expired policies
• Serve as a customer service representative addressing payments, payoffs, balance information and related queries
• Pay bills for title, recording, appraisal, etc., update spreadsheets
• Work exception reports for outstanding documents, insurance, UCCs, etc.
• Complete Line of Credit advance requests
• Balance Loan Servicing GLs daily and monthly
• Book commercial and consumer loans to core system and disburse loan proceeds
• Scan new loan files as needed
• Create and maintain loan files
• Ensure compliance with all regulatory requirements
• Provide customer service in accordance with Coastal’s Core Values
• Other duties as assigned

Job description

About Us

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you. Check out our video here!

Overview

Work within the credit department to support, input and track loan documentation issues. Assist processors with credit duties. Performs moderately complex clerical duties related to commercial and consumer loans. This is a hybrid position requiring 2 to 3 days per week at our Silver Lake Branch. Candidates must be located in the greater Seattle area.

Responsibilities To Include

• Calculate and process payoffs ensuring funds are applied to appropriate accounts
• Release collateral (reconveyances, partial releases, titles, UCC, etc) relating to payoffs ensuring that collateral is released in accordance with loan terms
• Processes participation advances, payments, payoffs and wires, reviews reports and calculates participation percentages to ensure we are in balance with participating banks
• Process daily incoming mail, scan, file and update exceptions, request updated insurance on expired policies.
• Serves as a customer service representative answering all telephone and written requests to resolve client problems with payments, payoffs, copies, balance information, interest calculations etc.,
• Pay bills for title, recording, appraisal etc., update spread sheet.
• Responsible for working exception reports for outstanding documents, insurance, UCCs, etc.,
• Complete Line of Credit advance requests
• Balance Loan Servicing GL’s daily and monthly
• Book commercial and consumer loans to core system and disburse loan proceeds
• Scan new loans files as needed
• Create and maintain loan files
• Compliance with all regulatory requirements
• Provide customer service in accordance with Coastal’s Core Values
• Other duties as assigned

QUALIFICATIONS

• Proven effective verbal and written communication skills
• Required to handle multiple tasks at the same time
• PC experience navigating in a Windows environment and using multiple applications
• Prior experience with personal computers and Windows based software and excel spreadsheets.
• Cooperative, professional attitude with customers, lenders and co-workers
• Must have excellent attention to detail to ensure timely and effective communication with customer until request/issues have been resolved

EDUCATION & EXPERIENCE

• Associates degree (AA) or equivalent from two-year college or technical school preferred
• six months to one-year related experience and/or training; or
• equivalent combination of education and experience.

How You’ll Thrive At Coastal

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

Benefits We Offer

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
• Holidays: Enjoy 11 paid holidays throughout the year.

Check out our benefits on our careers site!!

PHYSICAL DEMANDS

• Sit for extended periods of time.
• Stand for extended periods of time.
• Perform repetitive finger, hand, and arm movement.
• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• View and read computer screens for extended periods.
• Occasionally stoop, kneel, crouch, or crawl.
• Occasionally lift or move up to 10 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.